Lead Customer Service Specialist - Remote

Company: Everi
Location: Las Vegas
Posted on: May 14, 2022

Job Description:

Job DescriptionDescription Do you want to be part of the best team in the casino technology industry? Everi is looking for a Lead Customer Service Specialist to be part of our amazing team. In this role you will be assisting players with questions and providing the basic guidelines for our products. You will have the opportunity to work with a variety of customers and use your expert relationship building skills to provide world class service.What Will You Be Doing?

• Provides technical support to all customers via trouble tickets, telephone, and email
• Actively investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems
• Works with product teams on support projects focusing on quality and productivity improvement
• Assists patrons with the completion of transactions; provides explanation for any transaction denials
• Utilizes customer feedback to make improvement suggestions on products and services for better service delivery
• Maintains the security and confidentiality of all patron and transaction data, protecting the consumer and company from liability through strict adherence to all applicable laws and standard operating proceduresSkills, Knowledge, & ExpertiseQualifications
  • Superior customer service skills
  • Prior tech support/ help desk experience
  • 2+ years management experienceNice to have's:
    • Experience working with Zendesk or Salesforce
    • Tech backgroundWhat's In It For You?
      • Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
      • Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
      • Voted not only as a Top Workplace in 2021 for both Las Vegas and Austin but nationally recognized in 2022 as a Top Workplace in the entire USA - you'll see why!
      • Fully remote, work from home position!Everi Corporate HQ is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let's Go!
        
        Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
        
        ** For All External Staffing Agencies **
        
        Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.
        
        #LI-Remote #LI-NO1

Keywords: Everi, Las Vegas , Lead Customer Service Specialist - Remote, Hospitality & Tourism , Las Vegas, Nevada