Digital Casino Operations Coordinator
Company: Caesars Digital
Location: Las Vegas
Posted on: May 14, 2022
Job Description:
The Digital Casino Operations Coordinator will be responsible
for assisting with the day-to-day Real Money Gaming operations with
third party platform support team(s), third party geo-location
providers and internal departments including compliance, anti-money
laundering (AML) and legal. The Digital Casino Operations
Coordinator will perform weekly reviews of fraud reports and
execute protocols built around these reports. Additional duties
include but are not limited to: assisting with Responsible Gaming
policy and procedures, online gaming Cage operations, and the
handling of player discrepancies accordingly within the confines of
the regulation per jurisdiction. The ideal candidate for this
position will possess inherent Customer Service skills and a
commitment to the highest level of service while upholding
regulatory policies and procedures. - What you will do:
- Review and analyze performance reporting for each Support team
to ensure Service Level Agreements (SLAs) are being met.
- Assist with the handling of escalated player inquiries and work
with the platform provider customer service team(s) for resolution
(within the confines of the jurisdictional regulations).
- Coordinate with cross functional teams to execute website
edits/FAQs for any changes to our product, policies, or game
offerings. -
- Assist with responsible gaming procedures, by becoming the
Responsible Gaming Ambassador for the Nevada Market.
- Assist in data collection for annual audits.
- Assist in overseeing the day-to-day online gaming 'cash at
cage' operations including but not limited to, daily reports,
outreach to cage operations team(s) and accounting.
- Work in conjunction with Compliance teams to ensure vendor
support teams following AML processes and reporting
accordingly.
- Work with our 3rd party geo-location service provider to
investigate and properly handle geo-location suspicious activity
reporting.
- Stay current and knowledgeable on regulations in each
jurisdiction.
- Fully complies with all applicable rules, regulations, laws and
policies, and conducts themselves with highest levels of integrity
and honesty
- Complies with and upholds company expectations including Code
of Commitment, policies, procedures, industry regulations,
department goals and business strategy What you will need:
- 2+ years of experience in a Customer Service/call center
function or relevant equivalent
- Online gaming knowledge (casino, sports, and/or poker)
preferred
- Outstanding written/oral, organizational, analytical skills,
and attention to detail
- Exceptional ability to prioritize features, as well as tasks
within each feature addition and/or enhancement
- Proficient in Microsoft Office and Excel
- Have ability to uphold and demonstrate the highest level of
integrity in all situations and recognize standards required by a
regulated business
- Sound product judgment and can present clear measurable
objectives that will lead to achieving our business goals.
- Ability to think independently in making decisions to maximize
efficiencies and throughput
- Ability to work in a fast-paced, busy, and somewhat stressful
environment. William Hill US, now part of Caesars Entertainment,
currently operates sports betting in 18 US jurisdictions, an
industry-leading 13 of which offer online sports betting. The
combined companies have operations in The Bahamas, Colorado,
Delaware, Florida, Illinois, Indiana, Iowa, Michigan, Mississippi,
Nevada, New Jersey, New Mexico, New York, North Carolina,
Pennsylvania, Rhode Island, Tennessee, Virginia, Washington DC, and
West Virginia. William Hill US is the licensed sports betting
provider for numerous casinos in Mississippi and New Mexico and is
the exclusive risk manager for the Delaware and Rhode Island sports
lotteries. The combined companies have numerous league
partnerships, including MLB, NBA, NHL, and NFL, as well as national
media partnerships with CBS Sports and ESPN. Marking a major
milestone in American sports history, William Hill US opened the
William Hill Sportsbook at Monumental Sports & Entertainment's
Capital One Arena in May 2021, becoming the first ever sports
betting venue to open within a US professional sports facility.
#LI-SF1
Keywords: Caesars Digital, Las Vegas , Digital Casino Operations Coordinator, Hospitality & Tourism , Las Vegas, Nevada
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