Bilingual (Spanish) Senior Customer Service Coordinator
Company: Capital One
Location: Boulder City
Posted on: May 15, 2022
Job Description:
Locations: Sales - NV - Las Vegas, United States of America, Las
Vegas, NevadaBilingual (Spanish) Senior Customer Service
Coordinator**Candidates must live within approximately 100 miles
driving distance of Zip Code: 89144 and be comfortable coming in
person whenever required with no less than 24 hours notice** At
Capital One, we recognize that very few things are more personal
and important than your money, and financial well-being. That's why
we're looking for passionate, motivated, and tech-savvy individuals
for our contact centers who are eager to help our customers.A role
at a Capital One contact center offers a unique employment
opportunity. You'll work for a Fortune 100 company that still
operates and innovates with the vigor of a start-up. You'll develop
transferable work skills in a job that helps customers when they
need it the most. You'll enjoy a generous benefits package at a
company where you're valued by leadership and your peers. If this
sounds appealing, then apply to join our Capital One family!By
applying to this position, you will be considered for call center
agent roles within our Fraud, Customer Service, and Collections
lines of business. What you'll do:In this role, you will assess our
customers' various needs to provide expert service and advocate for
the best solution to their problems. You'll have the opportunity to
develop a comprehensive skill set and become a trusted adviser to
our customers when they encounter problems both big and small. How
you'll do it:At Capital One, it's important that our associates
have the necessary skills and know-how to succeed in their roles
and best serve our customers. For that reason, we invest heavily in
both formal and informal learning and development opportunities,
such as leadership programs, internships, and job shadowing.
Through these training programs and your day-to-day work, you'll
find that successful associates at Capital One will:
- Demonstrate a strong customer focus rooted in empathy
- Embrace constant change in a fast-paced, tech-enabled
environment
- Communicate effectively with peers, management and
customers
- Exercise good judgment and independent decision-making
skills
- Effective time management and organizational skills
- Demonstrate exceptional listening, questioning and call control
techniques
- Ability to multitask
- Be proactive
- Be a team player
- Be receptive to feedback
- Display dependability with a solid attendance recordWork at
Home Technology Requirements:
- A secure home office environment that is free from background
noise and distractions
- A reliable private internet connection that is not supplied by
use cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with
10+ mbps preferred - check your download speed using a speed test.
A sample one can be found here. To test your home internet from
your personal computer at home, type www.speedtest.net into the web
browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice
calls is required
- Hard wired connectivity is preferred, any use of wireless
connectivity must be Private (non-public) and password protected
through WPA2-PSK (AES) encryption. If you have any questions about
your encryption, please consult with your internet provider
- A private network is password protected where you have
ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet
provider, speed and service package from the associate
- Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify
internet service requirements with sixty (60) days notice. Basic
Qualifications:
- At least a High School Diploma, GED, or equivalent
certification
- At least 2 years of customer service experience
- Bilingual - Fluent in Spanish and English Preferred
Qualifications:
- Bachelor's Degree or military experience
- At least 2 years of customer service experience in financial
services or at least 2 years experience in credit card servicesAt
this time, Capital One will not sponsor a new applicant for
employment authorization for this position.No agencies please.
Capital One is an Equal Opportunity Employer committed to diversity
and inclusion in the workplace. All qualified applicants will
receive consideration for employment without regard to sex, race,
color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, citizenship, pregnancy or
maternity, protected veteran status, or any other status prohibited
by applicable national, federal, state or local law. Capital One
promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Las Vegas , Bilingual (Spanish) Senior Customer Service Coordinator, Hospitality & Tourism , Boulder City, Nevada
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