Bilingual Customer Service Reservation Agent - Remote

Company: Inktel Contact Center Solutions
Location: Las Vegas
Posted on: May 15, 2022

Job Description:

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications

• Proven track record of ALL of the following STRIVE values:
• [S]ervice
• [T]enacity
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• [E]ntrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (English & can SPEAK SPANISH)
• MUST BE WITHIN A 30 MINUTE COMMUTE OF MIRAMAR, FL ***
  Responsibilities
  
  • Communicate with customers in a proactive and professional manner.
  • Respond to questions and provide information while exceeding customer expectations.
  • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
  • Identify root cause of inquiries by asking probing questions to determine the best solution.
  • Maintain required product knowledge to deliver best in class service.
    Details
    
    • Start Date: February 21, 2022
    • Training Schedule: Monday through Friday 9am-5pm EST for the first three weeks onsite - then fully REMOTE (Work from HOME)
    • Production Schedules available:
    • Regular Shift - 5 days a week (includes 1 weekend day) 3:40pm - 12:40am (40 hrs a week)
    • Pay: $14.02/hr
    • Must be Bilingual (English & Speak Spanish)
    • MUST BE WITHIN A 30 MINUTE COMMUTE OF MIRAMAR, FL ***
      Salary & Benefits
      
      The compensation package for this position includes a competitive base salary, as well as a comprehensive benefits package of medical, dental, vision, short/long term disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus (Make $$$ for referring your friends to join our team!)
      

Keywords: Inktel Contact Center Solutions, Las Vegas , Bilingual Customer Service Reservation Agent - Remote, Hospitality & Tourism , Las Vegas, Nevada