LEAD HOUSEKEEPER - Oasis at Gold Spike

Company: Downtown Project
Location: Las Vegas
Posted on: May 16, 2022

Job Description:

Job DescriptionThe primary responsibility of the Lead Housekeeper is to oversee the day to day housekeeping operations, Here are the details:

• Train housekeepers on cleaning tasks
• Oversee housekeeping staff on a daily basis
• Inspect rooms and common areas, including stairways and lobby, for cleanliness
• Complete maintenance requests as needed
• Ensure that the quality inspection program is effectively and consistently maintained
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to guest complaints and special requests
• Monitor and replenish cleaning product stocks in all housekeeping storage areas
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
• Maintain inventory of linen/supplies
• Maintain lost and found control point
• Perform housekeeping duties as needed
• Perform other related duties, as assigned Qualifications:
  • Exceptional customer service and interpersonal skills
  • Excellent written and verbal communication skills
  • Proven track record growing and developing a successful team
  • Attention to detail and operational awareness
  • Ability to prioritize and delegate projects in a fast paced and dynamic working environment
  • Demonstrates strong teamwork and collaboration skills
  • Executes all housekeeping operations in accordance with city and SNHD guidelines and regulations
  • Able to effectively communicate in English in both the verbal and written form
  • Ability to work a flexible schedule that includes nights and weekends
  • Proficient in Microsoft Office and PMS systems Education/Experience:
    • High School Diploma required
    • Two (2) years' supervisory experience in housekeeping management in the hospitality industry required
    • Thorough knowledge of cleaning equipment, supplies and chemicals
    • Thorough knowledge of guest service standards and procedures required

Keywords: Downtown Project, Las Vegas , LEAD HOUSEKEEPER - Oasis at Gold Spike, Hospitality & Tourism , Las Vegas, Nevada