Customer Advisor
Company: ZEGNA
Location: Las Vegas
Posted on: August 4, 2022
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Job Description:
Why Join Us The Ermenegildo Zegna Group is one of Italy's most
famous family driven enterprises and a world leader in luxury
menswear. Founded in 1910, Zegna is deeply grounded in history and
craftsmanship, yet always at the forefront of contemporary
innovation and style. We are pioneers who embrace change, take
ownership of our actions and work to create the world we want. With
over 500 points of sale and 7,000 employees worldwide, we're as
proud of our people as our products and look for others that share
our passion and commitment to excellence and authenticity. YOUR
OPPORTUNITY As a Customer Advisor for Zegna, you will aid in
transforming a customer's store visit into a memorable luxury
shopping experience. As Brand Ambassadors, you help engage the
Customers in the discovery of our heritage through stories and
creating an atmosphere of passion and enthusiasm for the Zegna
collections. The Customer Advisors builds a relationship with each
customer that lasts over time and begins with the quality of their
welcome, the gestures, and rituals of the selling ceremony and the
provision of the highest level of service. Reporting directly to
the Store Manager, you will maximize sales through retail
operational excellence and support to the overall store visual and
image. Customer Advisors are the trusted advisors of fashion and
style, offering to the customer the highest level of sophistication
and service. The role of the Customer Advisor at Ermenegildo Zegna
stands at the very center of our organization as they continue to
safeguard the growth and longevity of our Brand. HOW YOU WILL
CONTRIBUTE Provide memorable luxury in-store customer service
experience by following the Zegna Selling Flow and acting in
accordance with the Zegna Mindset. Demonstrate an entrepreneurial
mindset in developing the business. Consistently and effectively
networks to attract new customers and develop a customer database.
Consults with customers to discover their needs by exploring
customer preferences and occasions for which the customers are
shopping. Anticipate customers expressed and unexpressed needs and
wants and responds appropriately to exceed customer expectations
Create opportunities for customers to experience multiple Zegna
brands, products and "total looks" through demonstrating relevant
yet personalized mix and match options. Utilize company provided
(iPod/iPad) technology to offer a complete and integrated luxury
experience. Leverage "Zegna Stories" to support and enhance the
selling ceremony - Collates useful and accurate customer data and
information in accordance with Zegna CRM procedures and guidelines.
Cultivates future customer connections with Zegna (e.g. CRM
after-sales activities including Thank You notes and Follow-up
phone calls). Utilize CRM software as the primary tool for
after-sales communication Take ownership of resolving customer
issues or complaints with empathy, while adhering to Zegna customer
service policies such as alteration, damage, and repair, global
return policies, etc. Drive and perform onsite audits of store
physical inventories Develop progressively in-depth knowledge of
Zegna products, craftsmanship, fabrics, made-to-measure and style
evolution whilst translating such knowledge into customer benefits.
Actively communicate customer, product and other store information
within the store team to ensure customer and business needs are
met. When required to support the orientation of new staff through
acting as a learning coach or "buddy" if assigned by the Store
Manager. Measure own performance using Zegna customer service and
sales KPIs such as cross-selling ratio, conversion rate, average
sales bill Adhere to Zegna store operations and time and attendance
policies and standards. WHO YOU ARE: Is passionate and open-minded
Ability to self-learn and self-develop Generates customer delight
Proficient with digital technology Familiar with Apple products is
a plus Excellent written and verbal communication skills
PDN-96365f7b-372c-4461-afe9-160db0e6ea72
Keywords: ZEGNA, Las Vegas , Customer Advisor, Hospitality & Tourism , Las Vegas, Nevada
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