Housekeeping Supervisor (Citywide)
Location: Las Vegas
Posted on: September 22, 2022
Assist in the day-to-day supervision to achieve customer
satisfaction and quality service while assuring compliance with
policies and Standard Operating Procedures. Conducts inspections
for cleanliness and uphold standards of daily staff of 16-20
Essential Duties and Responsibilities
--- Listen and respond to guest inquiries in a professional manner.
Answer questions and offer assistance by providing accurate
information on services relating to hotel, casino and the city.
--- Supervises Cross Property Housekeeping Hourly staff, assist
with interviews, evaluation and progressive discipline action when
--- Implement and monitor departmental/hotel policies and
procedures to ensure quality service.
--- Must enforce all OSHA and Safety policies and procedures
--- Initiates positive or corrective action when standards are
being consistently met or neglected
--- Supervise and monitor daily work performance of all hourly
Housekeeping staff ensuring the completion of their duties and any
other assigned work. Ensure all keys are properly secured at all
--- Compile departmental work schedules and monitor workload to
ensure a proper balance of work.
--- Communicate effectively both verbally and in writing to provide
clear direction to staff.
--- Resolve guest problems efficiently and in a courteous
--- Generate, review and analyze a variety of reports on a daily
basis in order to monitor efficiency and costs.
--- Provide input into both short and long-term goals and assist in
implementing specific strategies to achieve the goals.
--- Maintain work area in a clean and safe manner.
--- Report problems found in operation and any unsafe equipment or
unusual situations requiring action.
--- Report all maintenance discrepancies and situations in a timely
manner and effectively follows through.
--- Ensures all tower public areas are cleaned and well maintained
upholding hotel standards.
--- Monitors all supplies and amenity levels in assigned areas.
--- Works closely with Managers communicating accurate room status
information to the front office staff.
--- Ability to make good sound judgment decisions regarding
employee and guest safety as well as professional customer service
--- Must be familiar with guestroom cleaning techniques to include
industrial carpet and floor care, as well as basic guestroom
--- Attend all training classes as directed by the company.
--- Attend and participate in pre-shift department meetings.
--- Must possess good writing skills and be able to read, write and
communicate fluently in English. Excellent verbal communication and
customer service skills a must.
--- Must present a neat and professional appearance.
--- Work requires flexibility to work various shifts and
--- Work prefers Bilingual abilities.
--- Knowledge of collective bargaining agreement helpful.
--- 2Years previous Housekeeping supervisory experience
--- Ability to make progress on multiple assignments under time
--- Ability to access and input information using a moderately
complex computer system.
--- Ability to perceive quality of work, read material and review
documents; receive instructions and hear inquiries from guests,
clients or staff.
--- Ability to remain alert throughout the duration of shift and
remain calm during emergency situations.
--- Ability to act independently while analyzing data and drawing
conclusions from written and computer-generated materials.
--- Ability to bend, stoop or kneel, climb, ascend and descent
--- Ability to stand and walk for the duration of a shift.
Fast paced environment, multiple tasks to be handled under time
constraints. Must be able to lift up to 40lb and handle sensitive
situations relating to staff and guest problems, in a timely
manner. Must be flexible and able to work multiple properties as
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified.
At Caesars Entertainment, Inc., our Team Members create the
extraordinary. We are the largest casino-entertainment company in
the U.S. and one of the world's most diversified
casino-entertainment providers. Since beginning in Reno, Nevada, in
1937, Caesars Entertainment has grown through the development of
new resorts, expansions and acquisitions. Our resorts operate
primarily under the Caesars -, Harrah's -, Horseshoe - and Eldorado
- brand names. We focus on building loyalty and value with our
guests through a combination of impeccable service, operational
excellence and technological leadership. The company is committed
to its Team Members, suppliers, communities and the environment
through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We
take great pride in living these values - Together We Win, All In
On Service and Blaze the Trail - every day. Our mission, "Create
the Extraordinary". Our vision, "Create spectacular worlds. That
immerse, inspire and connect you. We don't perform magic; we create
it with excellence. #WeAreCaesars". If you are ready to create some
magic, we invite you to explore our dynamic, yet unique, career
Keywords: Caesars, Las Vegas , Housekeeping Supervisor (Citywide), Hospitality & Tourism , Las Vegas, Nevada
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