General Manager
Company: Tapestry, Inc.
Location: Las Vegas
Posted on: January 25, 2023
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Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands
committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of
brands that has unwavering optimism and is committed to being
innovative and wholly inclusive. Visit Our People page to learn
more about Tapestry's commitment to equity, inclusion, and
diversity.
Reports to: District Manager
The General Manager of Las Vegas Premium North Outlets is one of
the highest profile store based positions in the Coach brand
portfolio.
General Manager Selling and Service --- Understands organizational
objectives and makes decisions that align with Company priorities
and values --- Endorses, models and develops store and district
team to deliver Coach's Selling and Service expectations ---
Manages sales strategies, initiatives and growth across all
categories and partners with other stores within District to drive
district and regional selling initiatives --- Flexes store business
strategies and personal selling techniques to contribute to overall
store and financial results --- Serves as a leader within in the
District and can provide strategic and Human Resources support when
the District Manager is not available --- Maximizes floor
supervisor role to deliver strong metrics and results driven
through team selling and selling to multiple customers ---
Sales/productivity goals: Sets and communicates goals for the team
and on occasions for multiple stores or the district, tracks
store's performance at all times and achieves sales through team
--- Productivity Management: Holds the management team accountable
for floor supervisor productivity, personal productivity and
management contribution --- Takes ownership and commitment for
delivering results; actively aware of personal and store metrics
and achieves goals --- Drives business through sales strategies,
clienteling, sourcing new customers and maintaining on-going
productive relationships with customers --- Develops a clienteling
strategy in partnership with the District Manager; implements and
monitors strategy over time to achieve business goals and
objectives --- Understands changes in local market with potential
impact on business performance and supports the execution of local
sales strategies and tactics --- Builds credibility and trust as a
personal fashion advisor to both team and customers by
communicating fashion awareness and trends in the marketplace ---
Creates positive impressions with store team and customers by
bringing best self to work through elevated, sophisticated,
appropriate business attire consistent with Coach's guide to style
--- Acts as a brand ambassador in the local market/mall to drive
brand loyalty and business (i.e. charity events, local
associations, mall initiatives) --- Coaches team on how to
incorporate trends into their selling experience with customers ---
Influences customer's purchase decisions by balancing patience and
assertiveness --- Sensitive to customer and team's needs and
tailors approach by reading cues --- Resolves customer problems and
meets customer needs in a timely manner through solution-oriented
and forward thinking --- Encourages team to build long-term
relationships with customers to drive business --- Develops both
self and individual product knowledge skills and remains aware of
current collections --- Protects and drives the needs of the
business at all times --- Understands the positive sales impact
staffing has on the business; recruits and hires accordingly ---
Coaches, develops and motivates the team on a daily, weekly and
monthly basis to meet goals and utilizing Company tools --- Ensures
all daily tasks are completed without negatively impacting service
of Coach standards Workplace and Environment --- Creates enthusiasm
and positivity for a shared vision and mission --- Leads by example
--- Demonstrates confidence when leading the team and managing the
store --- Takes initiative; has a high level of ownership and
accountability for results of self and others --- Approaches
challenges in direct and timely manner and takes action to course
correct in the moment when appropriate Workplace and Environment
(continued) --- Builds trusting relationships with peers and team
--- Acts as advocate for the team, district/region and Brand --- Is
adaptable and flexible to change --- Switches gears based on the
needs of the business both seamlessly and pro-actively ---
Maintains a calm and professional demeanor at all times --- Fosters
an environment of teamwork and collaboration --- Creates short and
long-term strategies to achieve personal metrics and performance
--- Uses available resources to make informed decisions and takes
appropriate partners when necessary --- Utilizes Company tools to
keep self-informed --- Delegates and empowers others --- Recognizes
and values individual performance and communicates appropriately
--- Evaluates performance of all team members and provides
consistent and timely feedback; creates and modifies action plans
with the Store Manager for the continuous development of staff ---
Resolves performance problems using appropriate communication,
coaching and counseling techniques --- Creates a talent bench
strength by actively recruiting and interviewing candidates ---
Recruits, interviews, selects, on boards and retains top talent ---
Acknowledges and reinforces the importance of how all roles
contribute to the success of the store Operations --- Manages daily
operational tasks according to Coach standards including selling
and service expectations, operations, payroll, human resources and
loss prevention --- Demonstrates strong business acumen;
strategically forecasts, plans and budgets to the needs of the
business (i.e. payrolls, staffing, etc.) --- Writes schedules to
maximize business by scheduling right people, right place, right
time --- Interacts and communicates with supervisor(s) on a regular
basis to keep them informed --- Maintains interior and exterior
upkeep of the building with partnership from the corporate office
--- Understands and uses all retail systems and reporting tools ---
Adheres to all retail policies and procedures including POS and
Operations procedures --- Leverages Coach's tools and technology to
support relationship building and clienteling efforts; including
driving sales and achieving individual and team goals --- Serve as
a leader within the district if the District Manager is out of the
business Additional Requirements Experience: mimimum of 5 years of
previous Store Manager/General Manager experience in a luxury
retail service environment prefered. Possess current knowledge of
fashion trends and competition in the marketplace. Education: High
school diploma or equivalent; college degree preferred. Technical:
Proficient with MS Office (Microsoft Word, Excel, PowerPoint and
Outlook). Experience using retail systems (i.e. labor management,
inventory systems, sales reporting, etc.) Physical: Ability to
communicate effectively with customers and team. Mobility to
maneuver the sales floor and stock room to provide and support
customer service. Reach above/bend to obtain product for customers
from store fixtures/shelves at various heights and climb
ladders/stairs/step-stools to perform visual merchandising and
housekeeping duties. Ability to frequently lift and carry up to
five pounds and at times lift and carry product/cartons up to fifty
pounds to process product shipment/transfers. Schedule: Ability to
work a flexible schedule to meet the needs of the business,
including nights, weekends, busy seasons, and high retail traffic
and sales days (including but not limited to the day after
Thanksgiving; Memorial Day, Christmas Eve, Mother's Day, etc.)
Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements. Coach is an equal opportunity and
affirmative action employer.
Our Competencies for All Employees
Our Competencies for All People Managers
Coach is an equal opportunity and affirmative action employer and
we pride ourselves on hiring and developing the best people. All
employment decisions (including recruitment, hiring, promotion,
compensation, transfer, training, discipline and termination) are
based on the applicant's or employee's qualifications as they
relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual
orientation, gender identity, genetic characteristics, race, color,
creed, religion, ethnicity, national origin, alienage, citizenship,
disability, marital status, military status, pregnancy, or any
other legally-recognized protected basis prohibited by applicable
law. Visit Coach at www.coach.com.
Req ID: 106800
Keywords: Tapestry, Inc., Las Vegas , General Manager, Hospitality & Tourism , Las Vegas, Nevada
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