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Hotel Managing Director - Luxury Services (Caesars Palace LV)

Company: Caesars Entertainment
Location: Las Vegas
Posted on: March 17, 2023

Job Description:

The Managing Director of Luxury Hotel Operations leads and oversees all operations of a luxury collection of over 500+ butler serviced suites, high limit gaming salons, penthouses and villas including fine dining food and beverage service. The Director is a true culture carrier that demonstrates genuine heart and service with our guests, travel partners, casino marketing, and luxury community. -This leader must influence positive results in team member and guest experience for a complex operating environment for a hotel within a hotel concept. -
All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

  • Directs the daily and long-term responsibility for food and beverage service provided to villas, penthouses, VIP, and high net-worth guests.
  • Demonstrates a passion for excellence and ability to drive innovation around luxury product and service with an excellent eye for detail.
  • Leads with a passion for excellence and able to drive innovation around luxury product and services with a critical eye for detail, while working on a large campus in a 55+ year old property.
  • Manages through controlling operating & labor expenses without compromising guest and employee experience.
  • Leads from experience with proven results in capital project management and driving profits with ability to "dive deep" yet manage the "big picture."
  • Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
  • Manages with exceptional personal presence with employees and guests; highly engaged in day-to-day operations. -
  • Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.
  • Designs and develops additional product, premium experience, and ancillary revenue streams within the hotel vertical.
  • Collaborates cross-functionally with revenue, marketing, corporate facilities, design/construction, and hotel operations teams to implement best practices, programs, and procedures to drive revenue, efficiency, service, and productivity.
  • Actively participates with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.
  • Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
  • Develops the region of resort's competitive advantage by attracting and acquiring talent that strengthens the resort's operating performance, service culture, and team member engagement to maximize capability to drive operational excellence. -
  • Performs all other job-related duties as requested.

    Required: -

    • Bachelor's degree in Hotel Management, Business Administration, or related field.
    • At least 7 years of employment in luxury hotel operations management overseeing multiple operational departments and their respective P&Ls within rooms, and food and beverage.
    • At least 5 years' experience leading full-service and/or luxury hotels as a General Manager, Hotel Manager or Resort Manager (#2 executive committee leader) in a large, luxury hotel comparable in size.
    • Exceptional aptitude in managing budgets, driving commercial performance, increasing revenue and profitability.
    • Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.
    • Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.---
    • Able to effectively communicate in English, in both written and oral forms.


      • Luxury resort experience with robust food, beverage, revenue, and rooms operations.
      • Managing a large multi-cultural workforce with greater than 200+ team members.
      • Proficient in writing and speaking Cantonese and/or Mandarin. -
      • Previous experience working with platforms such as InfoGenesis, Tableau, SQL, LMS and/or Opera.
      • Proven track record of improving Medallia, Forbes and LQA through a balance of inspiration and accountability. -
      • Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership.

        Critical Competencies:

        • Highly analytical in thought and recommendations; and continually seek out the facts; can express a point of view without it be driven by an ego
        • Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholder.
        • Ability to articulate an inspiring vision that creates a purposeful and unified mission of the hotel's people, product, and service transformation.
        • Ability to motivate and inspire different generations & demographics of a team
        • Exceptional personal presence with employees and guests; highly engaged in day-to-day operation. -
        • Is at ease with themselves - mature, confident, patient, and humble - good EQ for a large team and a discerning guest.
        • Negotiation and diplomacy skills with team members, guests, corporate partners, and ownership.
        • Understands the importance of being a visible, engaged, and respectful community leader.
        • Ability to integrate into a large experienced/accomplished team and lead from the heart.
        • Genuine and approachable.
        • Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation.
        • Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others.
        • Comfortable in being a "general" in identifying strategic needs yet can be a "soldier" to ensure the implementation of a strategic plan is implemented.
        • Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality.


          • Must be able to work flexible hours, including evenings and weekends.
          • Fast paced environment, multiple tasks to be handled under time constraint. -
          • Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner.
          • Must be able to tolerate areas containing secondhand smoke.
          • Must be able to lift and carry 35 pounds.
          • Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
          • Respond to visual and aural cues.
          • Must have manual dexterity to operate all office equipment.
          • Must be able to recognize and respond to individuals with questions.
          • Must be able to maneuver around office and property.


            • Assistant Director Luxury Hotel Operations (1)
            • Luxury Hotel Operations Managers (5)
            • VIP Hotel Operations Manager (1)

              Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. - While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).
              The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. - They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. -
              -Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
              As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. - Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Keywords: Caesars Entertainment, Las Vegas , Hotel Managing Director - Luxury Services (Caesars Palace LV), Hospitality & Tourism , Las Vegas, Nevada

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