Guest Services Supervisor - Bronco Off-Roadeo
Company: Bronco Off Roadeo
Location: Las Vegas
Posted on: May 28, 2023
Job Description:
Summary
The Guest Services Supervisor is responsible for the overall
check-in of guests, organization, and inventory of the merchandise,
manage onsite catering team, and campfire entertainment. The ideal
candidate is someone who enjoys working with customers and
providing a positive experience.
In this role, you will work diligently with all team members,
irrelevant of their position to ensure seamless running of the
program.
Essential Duties and Responsibilities:
- Manage proper check-in of all guests
- Ensure all necessary documents and paperwork are completed
before start of program
- Communicate to Lead Trail Guide and Trail Guides any pertinent
information captured during the onsite registration process
- Replenish inventory of registration supplies, mercantile, and
all supplies used on campus
- Encourage guests to purchase souvenirs from the mercantile area
and videos of their time on campus
- Assists the Trail Support when time allows, in the store
- Works directly with catering team to ensure daily counts and
dietary restrictions are accounted for
- Work directly with local talent agency to confirm talent for
evening campfires
- Work directly with shuttle staff to ensure safe and timely
handoff of attendees
- Oversee Trail Support when under direct supervision
- Other duties as assigned
Supervisory Responsibilities:
- Manage catering team to ensure daily counts and dietary
restrictions are accounted for
- Work directly with local talent agency to confirm talent for
evening campfires
- Work directly with shuttle staff to ensure safe and timely
handoff of attendees
- Oversee Trail Support when under direct supervision
Qualifications:
- Bachelor's degree from an accredited university, preferred
- Minimum 1 year of hospitality, customer service type
experience
- Proficient with various PC software applications including MS
Office products, Excel, and Google Docs
- Must have and maintain a valid driver's license
- Ability to read, write and speak English, fluently
- Proficiency in reading and writing instructions
- Understanding of basic finance and accounting practices
- Communicate clearly with coworkers, vendors, customers, and
management team
- Must be able to respond to direction and critiques from
supervisors
- Must have excellent verbal and written communication
skills
- Must be detail-oriented and committed to accuracy and
timeliness
- Must be hospitality driven, enthusiastic, self-motivated,
organized, and pay close attention to detail
- Able to work independently, exercise good judgement, and
effectively problem solve
- Ability to work with other people with a positive work
attitude
- Ability to present a professional image in both appearance and
behavior
- Perform work on weekends and evenings as needed to meet
deadlines
Physical Demands and Work Environment: The physical demands and
work environment described below represent the activities and
surrounds of the position. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
The Guest Services Supervisor will work in an office environment
and outside in various weather conditions. The employee will
occasionally be required to lift and/or move up to 35lbs.
Keywords: Bronco Off Roadeo, Las Vegas , Guest Services Supervisor - Bronco Off-Roadeo, Hospitality & Tourism , Las Vegas, Nevada
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