Customer Service Parcel Specialist
Company: FedEx
Location: Las Vegas
Posted on: September 8, 2023
Job Description:
POSITION SUMMARY:
This team member will have primary responsibility for coordinating
the inbound/outbound package activities of the in-center parcel
management operation. This team member will be receiving,
processing, staging and delivering all inbound and outbound
packages from the venue/center utilizing an electronic last mile
tracking system with limited supervision. - This team member will
regularly interface with all levels inside the venue and event
customer's organizations. - The team member must be proficient with
a variety of computer systems and have the ability to meet the
physical demands of the position. This team member is required to
perform many functions within the center, including all functions
performed by Center Consultant team members. -
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position
may be asked to perform, and is not intended to be
all-inclusive)
- Primary responsibility for coordination of all shipping related
services and activities, include:
- Maintain log of all incoming and outgoing parcels, prepare
parcels for pickup by delivery drivers, and sort incoming
parcels
- Utilize proprietary software and equipment to execute necessary
job functions. - Responsible for mobile equipment assigned on a
daily basis (where applicable)
- May pick-up and deliver customer packages throughout the hotel
facility
- Provide customer service, including anticipating customer
needs, suggesting alternatives and problem solving, and is able to
satisfy those needs with a minimum amount of supervision
- Assemble parcels and prepare goods for shipping by wrapping
items in insulation, inserting items into shipping containers,
weighing packages, and affixing labels to parcels
- Utilize pallet jacks and other large package handling equipment
(where applicable)
- Follow all Equipment Safety and Package Security
guidelines
- Provide customer service by determining appropriate shipping
methods, informing customers of company products, services, routes,
and rates
- Ensure quality customer service is given to customers by
providing packaging services, as well as offering information about
company products and services
- Offer assistance to customers by suggesting appropriate
shipping methods. Maintain inventory of shipping supplies
- Set priorities of customer requests
- Maintain high levels of customer service
- Use sound judgement to resolve customer service issues or
refunds
- Employ investigative research for mis-labeled packages
- Troubleshoot routine equipment problems
- May provide leadership on assigned shifts and direct work of
other team members
- Perform multiple tasks at the same time
- Follows instructions of supervisors and assists other team
members in performing center functions
- Collate, sort and organize communications and other forms of
information provided by customers and the venue
- Assist in the training of center team members
- Operate the point of sale terminal (POS) ensuring package
handling fees are collected
- Perform daily close-out procedures on POS
- May assist team members in goal setting and skill
development
- Performs administrative duties, including bidding, ordering
supplies and inventory control
- May operate photocopy, binding and other business center
equipment
- Take customer orders, give pricing information, perform
consultative selling to customers, and explain the benefits of
digital printing technology to customers
- May pick-up and deliver customer orders
- Follows copying protocol (copyright law, confidentiality, and
careful handling of original documents)
- Prepares bank deposit slips
- Perform all other duties as needed or requested MINIMUM
QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or equivalent education required
- Minimum six months of related experience required (Warehouse
and/or Hospitality Experience Preferred)
- Proven strong organization and planning skills
- Action oriented with skills and aptitude to excel in a
customer-focused and results-driven environment
- High integrity individuals who present professional image
through effective written and verbal communication skills
- Excellent team building and collaborative skills; ability to
develop strong customer relationships
- Strong problem solving skills
- Ability to accurately translate and record information into
electronic tracking system with 100% accuracy
- Proficiency with computer systems and ability to learn new
software applications quickly.
- Ability to pass an OSHA certification for any equipment in
center calling for such certification
- Ability to move 75 pounds unassisted
- Ability to maneuver packages of any weight above 75 pounds with
appropriate equipment and/or assistance from another person
- Physical stamina to walk up to 10 miles per shift
- For new hires, must meet all FedEx Office's employment
qualifications in force at time of hiring
- For current FedEx Office's team members, must have received a
Meets Standard or above on last performance appraisal ESSENTIAL
FUNCTIONS OF THE POSITION:
- Ability to stand during entire shift, excluding meal and rest
periods
- Ability to move and lift 75 pounds
- Ability, on a consistent basis, to bend/twist at the waist and
knees
- Ability to communicate effectively with customers, vendors,
partners, and other team members
- Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to perform the General Duties and Responsibilities set
forth above in a consistent and efficient manner
- Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position
Additional Information Colorado, Nevada, New York, California,
Rhode Island and Washington Residents Only - Compensation: Hourly:
$15.50 - $17.25. The estimate displayed represents the typical
salary range or starting rate of candidates hired in Colorado
and/or Nevada and/or New York and/or Washington and/or California
and/or Rhode Island. Factors that may be used to determine your
actual salary may include your specific skills, your work location,
how many years of experience you have, and comparison to other
employees already in this role. This information is provided to
applicants in accordance to the Colorado Equal Pay for Equal Work
Act, the Nevada Pay Transparency Law, the New York City Pay
Transparency Law, Washington Equal Pay and Opportunity Act and the
California Equal Pay Act and the Rhode Island Pay Equity Act.
Quality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science.
- Suggests areas for improvement in internal processes along with
possible solutions.
- Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily
activities.
- Supports FedEx Office Quality initiatives. Employee Benefits:
Comprehensive and competitive benefits eligibility including
Medical, Dental, Vision, EAP. 401K Disability, Life Insurance,
ESPP, Sick Time, Holiday Pay, Vacation Pay FedEx Office is an equal
opportunity employer and prohibits discrimination and harassment
against any employee or applicant -on the basis of race, color,
religion, national origin, citizenship, genetic information, age
(except for bona fide occupational qualifications), sex, pregnancy
(including childbirth or a related medical condition), disability,
sexual orientation, gender identity, gender expression, marital
status, military leave or service, status as a disabled veteran or
other covered veteran status, participation in EEO protected
activity, any other status protected by federal, state, or local
law, or association with a person on the basis of one or more of
the foregoing. America's Military Veterans and individuals with
disabilities are strongly encouraged to apply. FedEx Office will
provide reasonable accommodations to qualified individuals with
disabilities, including throughout the application and hiring
process, if requested. Applicants who require reasonable
accommodations in the application or hiring process should email
HR.Recruiting@fedex.com. FedEx Office will consider for employment
all qualified applicants, including those with criminal histories,
in a manner consistent with the requirements of applicable state
and local laws, including the San Francisco Fair Chance Ordinance,
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance, and the New York City Fair Chance Act. The existence of
a criminal record is not an automatic or absolute bar to employment
and a candidate's criminal record will be considered individually
based on factors such as the relationship between the job sought
and the criminal offense, the timing of the offense, the nature of
the offense, and any other relevant information. If you are
applying in Philadelphia, PA, you can click here to learn about
Philadelphia's fair chance hiring law. For more information, click
here.
Keywords: FedEx, Las Vegas , Customer Service Parcel Specialist, Hospitality & Tourism , Las Vegas, Nevada
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