Senior Customer Service Representative - Las Vegas, NV

Company: Optum
Location: Las Vegas
Posted on: April 16, 2024

Job Description:

$1,500 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 4750 W OAKEY, Las Vegas, NV.
We offer 4-6 weeks of paid training. The hours during training will be 7am to 4pm, Monday - Friday. Training will be conducted onsite.
Primary Responsibilities:

• Acts as a resource for handling staff inquiries regarding policies and procedures.
  
• Training: Trains newly hired staff and works as a mentor to develop good working habits to ensure the success of the troupe.
  
• Displays positive behavior and regularly supports department efforts to improve employee engagement and morale. - Remains accountable and implements information derived from staff meetings. Conduct and administers team huddles and updates/reminders.
  
• Satisfactorily completes additional tasks and special projects as assigned.
  
• Accuracy: Maintain a quality assurance audit score of 95%. - Acquire no more than 12 scheduling errors in the calendar year.
  
• Send and receive tasks and emails to provider offices to assist patients with medical care and escalated issues.
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  
  
• High School Diploma / GED
  
• Must be 18 years old or older -
  
• 1+ years experience in a call center or healthcare environment
  
• 6+ months scheduling experience -
  
• 6+ months experience in Managed Care or healthcare insurance industry
  
• Medical Assistant Certification
  
• Computer skills (Windows, Microsoft Office, basic Excel)
  
• Ability -to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
  
  Preferred Qualifications:
  
  
• Medical Terminology -
  
• Working Knowledge of APM, - EPIC, Imagecast, Touchworks or ImpactMD
  
  Soft Skills:
  
  
• Able to demonstrate customer service and proper telephone etiquette
  
• Critical thinking skills (absorbs concepts rapidly, detail oriented)
  
• Ability to multi-task
  
• Excellent communication/interpersonal skills
  
  **PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
  Nevada Residents Only: -The hourly range for Nevada residents is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
  -
  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
  #RPO #RED

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