Banquet Captain (Banquet Supervisor) - The Cosmopolitan

Company: MGM Resorts International
Location: Las Vegas
Posted on: August 26, 2024

Job Description:

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.THE JOB:The Banquet Supervisor oversees the planning, coordination, and execution of banquets and events. This role involves leading a team of banquet staff, ensuring exceptional customer service, managing event logistics, maintaining quality and safety standards, and maximizing profitability. The Banquet Supervisor is responsible for creating memorable experiences for guests while efficiently managing resources and operations to achieve successful events.THE DAY-TO-DAY:

• Event Coordination: Planning and coordinating all aspects of banquets and events, including scheduling, staffing, and logistics. Work directly with Banquet Managers on staffing ratios, room layouts, menu implementation, and operation of events as well as closely work with the Catering Manager regarding the service of events
• Customer Service: Ensuring high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and accommodating special requests
• Quality Control: Maintaining standards of food and beverage quality, presentation, and service during events, and addressing any issues that arise promptly
• Event Management: Review Banquet Event Order and understand the event as planned by the client and catering manager; create diagrams for events and oversee the inventory of banquet supplies, equipment, and materials
• Staff Management: Hiring, training, and supervising banquet staff, including servers, bartenders, and support staff, to ensure excellent service deliveryWHAT YOU MUST HAVE:
  • High School Diploma, GED or equivalent educational experience
  • Two years of relevant experience in catering and banquets
  • At least one year as supervisory, leadership, or management experience in convention space
  • Ability to work varied shifts, including weekends and holidaysWHAT WILL MAKE YOU STAND OUT:
    • Proven experience in banquet, and event management, or banquet supervisor/captain with a track record of success in delivering exceptional guest experiences
    • Strong leadership abilities, with a passion for motivating and developing teams to achieve excellence
    • Excellent communication, organizational, and problem-solving skills, with a keen attention to detail
    • Knowledge of food and beverage, wine, and cocktails, to assist guests and staff
    • Previous experience managing employees under a collective bargaining agreement.THE PERKS & BENEFITS:
      • Wellness incentive programs to help you stay healthy physically and mentally
      • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
      • Free meals in our employee dining room
      • Free parking on and off shift
      • Healthcare, financial, and time off benefits including 401K Matching
      • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityAre you ready to JOIN THE SHOW? Apply today!

Keywords: MGM Resorts International, Las Vegas , Banquet Captain (Banquet Supervisor) - The Cosmopolitan, Hospitality & Tourism , Las Vegas, Nevada