Clinic Concierge - Henderson, NV
Company: Optum
Location: Henderson
Posted on: May 12, 2025
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Job Description:
Optum NV is seeking a Clinic Concierge to join our team in
Henderson, NV. Optum is a clinician-led care organization that is
changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral
part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a
global organization behind you so you can help your patients live
healthier lives. Here, you'll work alongside talented peers in a
collaborative environment that is guided by diversity and inclusion
while driving towards the Quadruple Aim. We believe you deserve an
exceptional career, and will empower you to live your best life at
work and at home. Experience the fulfillment of advancing the
health of your community with the excitement of contributing new
practice ideas and initiatives that could help improve care for
millions of patients across the country. Because together, we have
the power to make health care better for everyone. Join us and
discover how rewarding medicine can be while Caring. Connecting.
Growing together.
The Clinic Concierge will be working in a clinical environment
under supervision, to receive and process inbound calls from
patients, providers and other medical staff. Execute outbound calls
or electronic task to assist with providing medical related
services. Assist patients, providers with appointment scheduling,
and local facility issues. Resolve complex issues. Recommend
process changes to improve efficiency and promote customer service
excellence.
This position is full-time, Tuesday - Saturday. Employees are
required to work during our normal business hours of 8:00am -
5:00pm PST and Saturdays during 7:00am - 4:00pm PST. It may be
necessary, given the business need, to work occasional overtime and
weekends. Our office is located at 56 N Pecos Road, Henderson,
NV.
We offer 4-6 weeks of paid training. The hours during training will
be 8:00am - 5:00pm PST, Monday - Friday. Training will be conducted
onsite.
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Primary Responsibilities:
Answers calls to assigned clinic, resolving moderate to complex
service issues
Proactively outreaching to and resolve expedited patient issues,
needs
Works collaboratively with Providers & Clinical support staff to
help resolve patient needs and Care coordination
Schedule and verify appointments in clinical information system
Verify and update patient demographic and insurance information
Send and receive tasks for Provider offices to assist patient with
access to medical care
Contact patients to relay appointment and other pertinent
information
Extreme high-volume data entry
Responsible for compliance requirements as dictated by clinic
needs; SOPs; Burke Scores, and audit results
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in a customer service / call center OR
healthcare environment
Experience with computers and Windows based programs including
Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft
Teams
Ability to travel up to 10% of the time to local clinical
facilities as needed
Ability to work Tuesday - Saturday. Employees are required to work
during our normal business hours of 8:00am - 5:00pm PST and
Saturdays during 7:00am - 4:00pm PST. It may be necessary, given
the business need, to work occasional overtime and weekends.
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Preferred Qualifications:
Bilingual fluency in any other language
Advanced knowledge of insurance products
Medical Terminology
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Soft Skills:
High-level servitude personality, critical thinking and excellent
decision-making skills
Strong listening, telephone, customer service and problem-solving
skills
Strong oral and written communication skills
Highly effective communication skills with multiple levels of the
organization
Able to demonstrate customer service and proper telephone
etiquette
Ability to prioritize multiple high-level assignments
Ability to function independently
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Las Vegas , Clinic Concierge - Henderson, NV, Hospitality & Tourism , Henderson, Nevada
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