Guest Service Associate
Company: Marriott Hotels Resorts
Location: Winchester
Posted on: April 1, 2026
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Job Description:
Description POSITION SUMMARY Organize, confirm, process, and
conduct all guest/group check-ins, check-outs, room reservations,
requests, changes, and cancellations. Ensure current rate
information is available. Identify package plans based on market
codes, make necessary arrangements. Anticipate sold-out situations,
obtain satisfactory alternative accommodations. Manage daily room
inventory. Maintain database containing repeat/VIP guest
preferences. Secure payment; verify and adjust billing; expedite
problem payments. Activate room keys. Process all guest requests
and relay messages. Identify and explain room features; supply
guests with directions and information. Ensure any outstanding
requests or problems are resolved. Compile and review daily
reports/logs/contingency lists. Count bank at beginning and end of
shift; secure bank. Process all payment types, vouchers, paid-outs,
and charges. Notify Loss Prevention/Security of any guest reports
of theft. Operate switchboard, forward calls to Front Desk whenever
unattended. Monitor supply inventory. Assist management in
training, scheduling, evaluating, counseling, motivating and
coaching employees; serve as a role model. Develop/maintain
positive working relationships; support team to reach common goals;
listen and respond appropriately to employee concerns. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Reach overhead
and below the knees. Stand, sit, or walk for an extended period of
time. Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent. Related Work
Experience: At least 1 year of related work experience. Supervisory
Experience: No supervisory experience. License or Certification:
None At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Las Vegas , Guest Service Associate, Hospitality & Tourism , Winchester, Nevada
