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Customer Service Representative

Company: Fasteners Inc. Southwestern Supply
Location: Las Vegas
Posted on: July 12, 2018

Job Description:

Job DescriptionFasteners Inc. is seeking a full-time Customer Service Representative for its Las Vegas location. The Customer Service Representative receives (by telephone) requests for quotations, orders, and lead times from customers. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers

Responsibilities:

  • Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors. Achieves and maintains rapport with customers and works to give them the best possible service.
  • Uses Netsuite system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
  • Follows up on inquiries by checking computer for delivery information.
  • Handles customer needs and goes the extra mile to ensure satisfactionDesired Qualifications:
    • At least 1 year of direct customer service experience.
    • Able to take ownership of problematic situations and use good judgment to find solutions while maintaining positive customer relations.
    • Great verbal and written communication skills, bilingual is preferred but not required
    • Proficient in NetSuite and MS Office products. ​Education:
      • High School diploma or equivalentCompensation:
        • Competitive wage and benefits package, including health, dental, life and 401kFasteners Inc. is an Equal Opportunity Employer and drug-free workplace.Background check and drug screening are required prior to employment. Company DescriptionIf you are looking for an excellent career opportunity with one of the market leaders in construction and industrial tools and supplies, look no further...Fasteners Inc. Southwestern Supply has established itself as one of the largest professional contractor supply distributors over the past 20 years. Employee-owned and headquartered in Las Vegas, Fasteners Inc. is passionate about providing the best construction supplies at the most competitive prices, with a world-class customer service philosophy. In addition, Fasteners Inc. operates the industry leading ecommerce website, Toolup.com, which services and fulfills purchases for a nationwide customer base.

          Keywords: Fasteners Inc. Southwestern Supply, Las Vegas, Customer Service Representative, Hospitality & Tourism, Las Vegas, Nevada

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