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Customer Service Specialist

Company: Barclays
Location: Las Vegas
Posted on: September 16, 2018

Job Description:

Customer Service Specialist Overall purposeof role A Customer Service Specialist is the company's primary interface with existing and potentialcustomers. The role includes receiving inbound calls and solving and/oreducating customers on specific account information, concern and inquiries tomake it as easy and as desirable as possible to do business with. Key Accountabilities Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently. Listen actively and establish rapport Quickly understand and analyse customer needs Adhere to compliance regulations and security policies Consistently meet performance standards set by department Risk and ControlObjective Ensure that allactivities and duties are carried out in full compliance with regulatoryrequirements, Enterprise Wide Risk Management Framework and internal BarclaysPolicies and Policy Standards. BasicQualifications/Skills: High School Diploma 1+ years of experience in customer service PreferredQualifications/Skills: Ability to prove excellent performance and attendance record is preferred Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Intelligent, self-motivated, quick learner Pays strict attention to detail, understands importance of accuracy and responsiveness Strong PC and internet skills Very good organization and work prioritization skills Banking or credit card experiences a strong plus Sales experience is preferred for cross selling, up selling and down selling Strong negotiation skills Purpose andValues Barclays has asingle cross-business Purpose for Barclays and five core Values which underpinit. Our Purpose ishelping people achieve their ambitions in the right way. Put simply this is theanswer to the question 'What is Barclays for?' and it should guide our everyaction as employees. Respect We respect andvalue those we work with, and the contribution that they make. Integrity We act fairly,ethically and openly in all we do. Service We put ourclients and customers at the centre of what we do. Excellence We use ourenergy, skills and resources to deliver the best, sustainable results. Stewardship We arepassionate about leaving things better than we found them. About Barclays Barclays is atransatlantic consumer, corporate and investment bank offering products andservices across personal, corporate and investment banking, credit cards andwealth management, with a strong presence in our two home markets of the UK andthe US. Our goal is to become the bank of choice by providing superior servicesto customers and clients and supporting our stakeholders via a commerciallysuccessful business that generates long-term sustainable returns. Our two clearlydefined divisions, Barclays UK and Barclays International, providediversification by business line, geography and customer, enhancing financialresilience and helping to contribute to the delivery of consistent returnsthrough the business cycle. We have a strong core business with excitingprospects, well positioned to deliver long-term value for our shareholders. Consistent withthe objective of delivering long-term sustainable value for all ourstakeholders, we have developed our Shared Growth Ambition - our approach tocitizenship and the sustainability of the business model we operate. The aim isto make decisions and do business that provides our clients and customers, andthe communities which we serve, with access to a prosperous future. Thedelivery of our strategy is underpinned by the energy, commitment and passionof our people, and we are clear on our common purpose: to help people achievetheir ambitions, in the right way. About Barclaysin the US Barclays offerscorporate and investment banking and credit card services in the US. Our 10,000US colleagues are located in offices across the country, with headquarters inNew York City. In 2017, Barclays announced plans to create a world-class campusin Whippany, New Jersey, for our Technology, Operations and Functional teams inthe US. Other principal locations include Delaware, Nevada, Ohio and Maine. EEO - Equal Employment Opportunity It is the policyof Barclays to ensure equal employment opportunity without discrimination orharassment on the basis of race, color, creed, religion, national origin,alienage or citizenship status, age, sex, sexual orientation, gender identityor expression, marital or domestic/civil partnership status, disability,veteran status, genetic information, or any other basis protected by law. Dynamic workinggives everyone at Barclays the opportunity to integrate professional andpersonal lives, if you have a need for flexibility then please discuss thiswith the hiring manager. Category: Customer Service , Keywords: Customer Service Representative

Keywords: Barclays, Las Vegas, Customer Service Specialist, Hospitality & Tourism, Las Vegas, Nevada

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