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Hotel Dispatcher - Bell Door (PT) (The Mirage)

Company: Bellagio (MGM Resorts - Las Vegas)
Location: Las Vegas
Posted on: July 14, 2019

Job Description:

Location:Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. It is the primary responsibility of the Hotel Dispatcher to provide excellent customer service while taking calls from guests and to dispatch bellmen to do check-in and check-out. All duties are to be performed in accordance with departmental and property policies, practices and procedures. - Handle calls from guests, write requests for service on service call cards, punch card with a time stamp and place them in rotation for the next available bellman to assist. - Organize convention groups by completing paper work, setting up bag pull times, calling the tour leader for information as needed including bus times for pick up and room changes. - Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes. - Answer all guests questions as needed. - Maintain a clean work area for guests and staff. - Provide excellent customer service consistent with the companys core service standards and brand attributes. - Performs all other job related duties as requested. Required: - At least 1 year of experience in customer service. - Excellent phone etiquette necessary. - Excellent customer skills. - Have interpersonal skill to deal effectively with all business contacts. - Professional appearance and demeanor. - Work varied shifts, including weekends and holidays. - High school diploma or equivalent. - Able to effectively communicate in English, in both in written and oral form. Preferred: - Previous experience working in a similar resort setting. *This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

Keywords: Bellagio (MGM Resorts - Las Vegas), Las Vegas , Hotel Dispatcher - Bell Door (PT) (The Mirage), Hospitality & Tourism , Las Vegas, Nevada

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