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Manager - Customer Service

Company: PLI Cards
Location: Las Vegas
Posted on: August 17, 2019

Job Description:

PLI is the largest Hospitality, Gift and Loyalty Card manufacturer on the planet. But we know size without stature is meaningless. Being the biggest is the purposeful result of our determined drive to be the best. Dedicated to our customers' success. Invested in our employees' goals and achievements. We work hard. We play hard. We nurture our own and give back to our communities. We don't just manufacture an impressive variety of card products. We deliver solutions in card form. Manager - Customer Service

We are searching for an experienced Manager - Customer Service at our Las Vegas. NV facility.

Primary Duties and Responsibilities: Our Manager - Customer Service oversees the Customer Service Project Management team. As Manager, you provide resources and direction to the team who are responsible to manage job entry, monitor job flow, and communicate with the customer / sales rep any milestone dates for art and data approvals, as well as production milestones. You will oversee interactions with our departments such as scheduling and production. Skills: To be successful in this role, you must possess:
---5+ years' experience in a high volume manufacturing environment.
---Print and/or Card production coordination experience (1 year minimum).
---Strong organizational skills.
---Computer literacy, and able to work within PLI's ERP system, intermediate MS Office skills are required (Word & Excel).
---Strong written and verbal communication skills.
---Able to work in a fast pace environment/understands sense of urgency.
---Attention to detail and time management.
---Work well independently and within a team.
---Strong problem solving skills.
---Customer Focus.

Required Qualifications: Job Duties: As Manager - Customer Service, you will:
---Create and train to workflow.
---Audit projects through all phases of manufacturing and shipping.
---Work with internal teams and customers to get approved art and data files.
---Audit customer PO to Estimate/ Proposal, identify any changes/deviations.
---Oversee interactions with scheduling department to get schedule/customer milestones.
---Ensure all job specs, pricing, and shipping instructions are in place prior to releasing to scheduling and manufacturing.
---Monitor milestone status to customer.
---Audit approvals with customer (Art, Data, label & affixing).
---Work with internal teams to procure specialty items in a timely manner to meet delivery/shipping schedules. Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to stand, speak, hear and comprehend. The employee is required to stand for extended period of time; walk; use hands to finger, handle or feel; and reach with hands and arms on a daily basis. The employee must be able to lift up to 50 pounds on a regular basis. Specific vision abilities required by this job include the ability to adjust focus. Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is primarily in an indoor setting, but may be exposed to variable temperature conditions indoor and outside (occasionally extreme heat or extreme cold). The employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, and dust and/or mite hazards. The employee must be prepared to respond to emergencies should they occur. The noise level in the environment is usually moderate.

Exempt Salaried - Regular Full-Time Annual Salary

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: PLI Cards, Las Vegas , Manager - Customer Service, Hospitality & Tourism , Las Vegas, Nevada

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