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Director of Technical Services

Company: Resorts World Las Vegas
Location: Las Vegas
Posted on: January 17, 2020

Job Description:

Summary The Director of Technical Services is responsible for overseeing the Technical Services department operations and providing leadership for staff that values quality and ensures the highest level of client service. This position oversees the delivery of a broad range of Audio/Visual (A/V) related services and solutions including but not limited to system maintenance, repairs, inventory, installation and support, event support, video/web/teleconferencing, interactive smart board, digital signage technologies, and other projects and initiatives. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures. Job Responsibilities Performs assigned operational functions within the department consistent with the strategic plan and vision for the division, department, and Resorts World Las Vegas. Defines needs and provide project management for all A/V client & in-house projects. Drives financial performance by effectively managing the budget including labor, equipment and sub-rentals. Develops client relationships and manages sales process to achieve sales objectives. Develops department tools such as standard operating procedures, venue information, job layouts, client preferences etc., and ensures education and accessibility for all staff. Develops property operating department OS & E inventory requirements. Cultivates and maintains relationships with key venue personnel to enhance the overall business relationship with venue in addition to maintaining relationships with clients by providing information, support, and guidance. Effectively manages the set-up of client events and follow through on all client requests to ensure successful outcomes within established SLA's. Oversees with post show accounting reconciliation. Stays up to date on latest technology offerings Manages all department employee schedules, hours as required to support all technical services property requirements. Develops departmental procedures; manages and revise as required. Develops and mentor staff to effectively create an environment of continual improvement and inspire employee morale. Prepares and delivers presentations that demonstrates the value-added A/V capabilities. Creates and manages an avenue of good communication for the department throughout the Company. Conducts weekly staff meetings, attend weekly management meeting. Responsible for all human resources activities, including quality hiring, training, performance management, and terminations. Creates a work environment that promotes integrity, Company values, teamwork, extraordinary performance, accountability, continuous improvement, recognition, and employee satisfaction. Ensures all Resorts World Las Vegas core values and property and department standards are applied. Performs other assigned duties as required. Required Qualifications At least ten (10) years of audio-visual technology experience, preferably in a similar luxury environment. At least five (5) years of management experience with direct reports, with full responsibility for performance management and growth. Experience as a vendor/client liaison for complex projects from start to finish. High school diploma or equivalent. Ability to read and comprehend A/V system drawings, specifications, technical manuals. Technical-level knowledge and experience with digital and analog A/V technologies, i.e. audio video systems, A/V control systems, broadcasting, A/V streaming and web-based technologies as well as other industry standard A/V technologies. Strong working knowledge of information technology systems, network infrastructure and operations. Strong working knowledge of industry standard A/V technologies, best practices, and service programs. Strong working knowledge of Microsoft Office and Visio. Demonstrate a high level of responsibility and display good judgment, accuracy and discretion. Ability to manage and thrive within ambiguity while maintaining a sense of urgency and resourcefulness. Ability to prioritize tasks and work in a fast-paced, busy, and stressful environment; maintain proper mental attitude and ability to operate effectively while working under pressure and meeting deadlines. Successful track record of working with managers and senior leaders. Ability to manage multiple project as a high energy leader while maintaining a strong focus on the customer. Attention to detail, commitment to quality and results driven. Demonstrated leadership ability to achieve desired results through others. Excellent written and verbal communication skills. Ability to work both independently and within the team. Excellent customer service skills. Interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Ability to work varied shifts, including nights, weekends and holidays. Ability to effectively communicate in English, in both written and oral forms. Preferred Qualifications Bachelor's degree or equivalent trade school. CTS (Certified Technology Specialist) & RCDD (Registered Communications Distribution Designer) Certifications. Experience working in a similar resort setting. This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. - Equal Opportunity Employer

Keywords: Resorts World Las Vegas, Las Vegas , Director of Technical Services, IT / Software / Systems , Las Vegas, Nevada

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