Help Desk Support Level 1 - Great Benefits
Location: Las Vegas
Posted on: January 14, 2021
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Job Description:
In this role, you will provide maintenance of the computer
desktop environment by analyzing requirements, resolving problems,
installing hardware and software solutions, and supporting the
internal IT Helpdesk. You will be responsible for administration
and internal support of the Company?s PCs, printers, servers, and
related equipment. Tasks include end user support, license
tracking, and performing PC maintenance, upgrades and
configurations.
Responsibilities:
- Provide helpdesk support and resolve problems to the end user?s
satisfaction
Monitor and respond quickly and effectively to requests received
through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and
process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc.
for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse,
hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral
equipment and software
- Maintain inventory of all equipment, software and software
licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard
hardware, images and software
- Assign users and computers to proper groups in Active
Directory
- Perform timely workstation hardware and software upgrades as
required
Basic Requirements:
- High school diploma or equivalent
Preferred Requirements:
- Bachelor?s Degree in Information Systems, Business,
Communications or related field
- 2 years of relevant technical experience
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Las Vegas , Help Desk Support Level 1 - Great Benefits, IT / Software / Systems , Las Vegas, Nevada
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