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Telecommunications Engineer

Company: Eldorado Resorts, Inc.
Location: Las Vegas
Posted on: February 23, 2021

Job Description:

  • Must Have Experience in Genesys Pure Connect (Interactive Intelligence) --- Responsibilities/Purpose The Call Center Systems Administrator manages all technology used for Call Center applications. This position will be responsible for the maintenance, support, and troubleshooting of the Call Center technology. The Genesys PureConnect is the primary system of responsibility. This individual will be responsible for providing support for the users of our Call Center Software. This position will also support Carrier communication and troubleshooting from phone number moves to new circuits being added. This position will manage projects to meet or exceed established deadlines. Responsibilities/PurposeThe Teleservices Engineer manages all technology used for Call Centerapplications. This position will be responsible for the maintenance, support,and troubleshooting of the Call Center technology. The Genesys PureConnect isthe primary system of responsibility. This individual will be responsible forproviding support for the users of our Call Center Software. This position willalso support Carrier communication and troubleshooting from phone number movesto new circuits being added. This position will manage projects to meet orexceed established deadlines.
    Job Functions:--- Analyzes/prepares detailed proposals for voice telecommunications technology--- Coordinates telephone equipment changes including additions, deletions andmoving of equipment--- This position will support a wide-spread team of Genesys users--- Monitors progress and resolves problems to ensure that deadlines are met.--- Provides regular status updates to necessary site contacts/management onservice restoration process/timeline.---Maintains upgrades and Service updatesto the Genesys PureConnect application.--- Duties included system adds, moves and changes.--- Troubleshot and resolve all CIC / Genesys related desktop user issues.--- Troubleshoot Polycom and softphone issues--- Maintain telephony resources and equipment such as T1*s, PRI*s, DID*s, POTSlines, telephones, headsets, phone numbers--- Ensures that the technology to assist all call center departments isavailable to support any interactions efficiently, accurately andprofessionally as they assist internal and external customers.--- Generates and follows through on new ideas/solutions on specific call centerissues and participates in projects and process improvement initiatives toimprove the operation.--- Acts as a liaison between Carrier and vendor.--- Ensures that all Caesars established IT processes are followed.--- Accurately and swiftly resolves issues and reports potential issues to seniormanagement if needed. Essential Requirements:
    Qualifications: Abilities:--- Must be 21 years of age or older--- Must be able to work independently as well as with a team--- Must take initiative and with minimal supervision--- Able to demonstrate leadership to a large, diverse team.--- Highly motivated, proactive individual and independent thinker.--- Problem solving; exercises good judgment when analyzing and solving problems,pays attention to details.--- Can handle multiple tasks in a high volume, high stress, and fast-pacedenvironment while meeting deadlines.--- Excellent listening and interpersonal skills.--- Demonstrates a friendly, upbeat and positive disposition.--- Excellent written and verbal communication skills are required.--- Ability to read, write, speak and understand English.--- Must be able to maintain a flexible working schedule based on businessdemands as well as being dependable and punctual.

Keywords: Eldorado Resorts, Inc., Las Vegas , Telecommunications Engineer, IT / Software / Systems , Las Vegas, Nevada

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