Telecommunications Engineer
Company: Eldorado Resorts, Inc.
Location: Las Vegas
Posted on: February 23, 2021
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Job Description:
Job Functions:--- Analyzes/prepares detailed proposals for voice
telecommunications technology--- Coordinates telephone equipment
changes including additions, deletions andmoving of equipment---
This position will support a wide-spread team of Genesys users---
Monitors progress and resolves problems to ensure that deadlines
are met.--- Provides regular status updates to necessary site
contacts/management onservice restoration
process/timeline.---Maintains upgrades and Service updatesto the
Genesys PureConnect application.--- Duties included system adds,
moves and changes.--- Troubleshot and resolve all CIC / Genesys
related desktop user issues.--- Troubleshoot Polycom and softphone
issues--- Maintain telephony resources and equipment such as T1*s,
PRI*s, DID*s, POTSlines, telephones, headsets, phone numbers---
Ensures that the technology to assist all call center departments
isavailable to support any interactions efficiently, accurately
andprofessionally as they assist internal and external
customers.--- Generates and follows through on new ideas/solutions
on specific call centerissues and participates in projects and
process improvement initiatives toimprove the operation.--- Acts as
a liaison between Carrier and vendor.--- Ensures that all Caesars
established IT processes are followed.--- Accurately and swiftly
resolves issues and reports potential issues to seniormanagement if
needed. Essential Requirements:
Qualifications: Abilities:--- Must be 21 years of age or older---
Must be able to work independently as well as with a team--- Must
take initiative and with minimal supervision--- Able to demonstrate
leadership to a large, diverse team.--- Highly motivated, proactive
individual and independent thinker.--- Problem solving; exercises
good judgment when analyzing and solving problems,pays attention to
details.--- Can handle multiple tasks in a high volume, high
stress, and fast-pacedenvironment while meeting deadlines.---
Excellent listening and interpersonal skills.--- Demonstrates a
friendly, upbeat and positive disposition.--- Excellent written and
verbal communication skills are required.--- Ability to read,
write, speak and understand English.--- Must be able to maintain a
flexible working schedule based on businessdemands as well as being
dependable and punctual.
Keywords: Eldorado Resorts, Inc., Las Vegas , Telecommunications Engineer, IT / Software / Systems , Las Vegas, Nevada
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