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Diagnostic Technician I (Technical Advisor)

Company: National Dentex Laboratories (NDX)
Location: Las Vegas
Posted on: April 8, 2021

Job Description:

Diagnostic Technician I (Technical Advisor) Join Studio 360 - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity in--Hawthorne, CA--for a Full Time Diagnostic Technician I.
The regular hours for this position are 8am to 5pm, Monday through Friday. These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally--on an as needed basis. Salary is negotiable and will be determined by skills, knowledge, abilities, and experience. Primary Responsibilities and Essential Functions of the Position:

  • Provide technical assistance to our customers.
  • Counsel and advise Dentists on a variety of products, including treatment plans and designs.
  • Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
  • Communicate effectively with internal teams to ensure case resolutions.
  • Occasional, hands-on details to restorations for corrections and modifications as needed.
  • Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
  • Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
  • Responsible for continuous education on new dental products and fabrication technics
  • Responsible for documenting all customer interaction using company provided software Skills and Abilities Required:
    • Strong verbal and written communication skills
    • Detail-oriented - ability to manage multiple projects/assignments at one time
    • Dependable, Team Player,
    • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks Minimum Education and Experience Required:
      • Minimum of 2 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
      • Knowledge of digital production such as CAD/CAM & IOS is preferred.
      • Must possess great customer service skills to interact with Dentist.
      • Intermediate computer skills are required.
      • Good communication--skills--include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
      • CDT a plus but not necessary.
      • High School Diploma/GED
      • A minimum of 2 years of successful customer service work experience within a call center or related heavy customer contact experience
      • PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
      • Knowledge of the Product
      • Ability to use positive language
      • Ability to 'read' customers
      • Goal-oriented focus
      • Ability to handle surprises
      • Closing ability
      • Empathy
      • Willingness to learn
      • Ability to Admit You Don't Have the Answer
      • Thick Skin Hazardous Materials or Equipment Used:
        • All Office Equipment
        • Potential Exposure to Bloodborne Pathogens Physical Requirements:
          • May have long periods of sitting at desk and intermittently answer the telephone.
          • Regular need to write or use a keyboard to communicate through written means.
          • Some lifting between 0 to 10 lbs. may be required.
          • Travel may be required up to 5 % of the time Qualifications Behaviors Preferred Loyal: Shows firm and constant support to a cause Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Education Required High School or Equivalent or better. Experience Required 2 years: Practical experience in all areas of Crown & Bridge, Removable and Implants restorations

Keywords: National Dentex Laboratories (NDX), Las Vegas , Diagnostic Technician I (Technical Advisor), IT / Software / Systems , Las Vegas, Nevada

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