Information Technology Engineer
Company: Crescent Solutions
Location: Las Vegas
Posted on: November 22, 2021
Please call/email with most updated resume:
*100% onsite, please do not apply if unable to commute daily to the
Las Vegas/Henderson area OR unable to provide proof of completed
Covid-19 vaccination process*
Systems administration experience (i.e. SCCM, JAMF, Azure, etc) is
a must including:
Creating/building, updating, deploying system images & software
The Support Engineer works with the IT team supporting all aspects
of technology as it relates to the user environment and overall
customer delivery and service on multiple customer sites in Las
Vegas. The successful candidate will demonstrate strong customer
service skills and an ability to provide an exceptional IT service
experience to our customers. This position requires strong
technical and analytical skills while responding to user inquiries,
troubleshooting complex systems in a fast-paced environment, and
leading/assisting with on-site initiatives. Communication skills
are critical while interacting with customers, IT colleagues, and
support vendors to resolve issues and ensure continuous improvement
of systems and services. You will have had past experience
administrating systems such as SCCM, JAMF, Azure, etc--- and have
the motivation to continue learning new systems that help improve
A Day in the Life
Effectively analyze and resolve all inbound helpdesk inquiries
including but not limited to applications, PC hardware and
operating systems (Win10/Mac), audio/video conferencing and control
systems, printers, network and connectivity, and user account
administration for all users.
Admin SCCM, RMM and/or JAMF to create, update, and deploy system
images and software packages.
Continually work to ensure end users can effectively use the
technology provided to them via the creation of end user guides,
improved processes, checklists, and ad-hoc knowledge sharing.
Collaborate with other IT team members to resolve tickets quickly
and thoroughly with a focus on adding value wherever possible as
well as to identify and implement process improvements.
Manage and implement on site projects including installing/imaging
PCs/printers, installing/configuring software and devices,
relocating/decommissioning equipment, and providing superb customer
support and service at events and gatherings.
Review and recommend improvements to operations, maintenance, and
procedures and techniques.
Assist with problem management and perform root cause analysis of
chronic or persistent incidents, and recommend / implement
Learn and admin applications used within the department for
monitoring and supporting technology.
Manage ticket queue, prioritizing and assigning support tickets as
needed and in accordance with set SLAs.
Mentor and train other team members.
Assist in handling escalated customer issues in a professional and
Complete, maintain, and process pertinent paperwork and
Keep abreast of industry trends and issues.
Work hours may include night, weekends, and holidays.
Perform other duties as assigned/needed.
Total Years of Technical Experience: 4+
Position Specific Experience: 4+
Mentorship/Leads by Example Experience: 3+
Project management and organization: 3+
Customer Facing Experience: 4+
Advanced ability to plan and coordinate the installation, testing,
operation, troubleshooting, and maintenance of hardware and
Advanced knowledge of some or all: Windows/Mac OS, SCCM
Administration, RMM, and/or JAMF Administration, Active Directory
technologies, Azure/Intune, network infrastructure
Advanced ability to plan or schedule the installation and
deployment of new hardware, operating systems and applications
Experience in a higher education environment
Verbal/Written Communication: Advanced
Customer Service: Advanced
Presentation Communication: Intermediate
Analytical/Problem Solving: Advanced
Influence/Persuasion/Forward Thinking: Intermediate
Executive Level Presence: Advanced
Ability to transverse to various locations
Ability to move equipment weighing up to 50 lbs.
Education & Certifications
Associate's degree or equivalent experience
Preference for one of the following: A+, Network +, MCSA, CCENT,
Keywords: Crescent Solutions, Las Vegas , Information Technology Engineer, IT / Software / Systems , Las Vegas, Nevada
Didn't find what you're looking for? Search again!