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Support Specialist II Mobility

Company: Caesars Entertainment
Location: Las Vegas
Posted on: November 22, 2021

Job Description:

JOB SUMMARY

The Support Specialist II for Enterprise Wireless Mobility is responsible for the day-to-day operations, and first level support of the strategic mobility ecosystem at Caesars Entertainment, Inc. The SS2 is proficient in Mobile Device Management (MDM) and Mobile Device / Software Support.

ESSENTIAL JOB FUNCTIONS

Support of Caesars MDM infrastructure. Knowledge of IBM Maas360 is a must - VMware Airwatch, Mobileiron and Microsoft Intune a plus.
Mobility integration to Microsoft Exchange Active Sync and Office 365 / Exchange Online.
Proficient with IOS, Android and Windows Mobile OS devices.
First level support of Mobility systems and applications.
Work closely with the mobile expense management (MEM) and mobility helpdesk vendor to support Caesars staff.
Working closely in ServiceNow, ensuring that incidents and requests are completed per SLA.
Work closely with mobile carriers including AT&T, Verizon, Sprint and T-Mobile.
Provide one-on-one training clients/users.
Monitor and report system performance issues as necessary.
Participate in department driven projects.
Ability/Desire to learn and grow into a more senior engineering role.

KNOWLEDGE AND EXPERIENCE

3-5 years related business experience
Proficiency in Mobile Device Management (MDM) and Mobile Application Management (MAM) platforms - IBM MaaS360 is a must - experience with VMware Airwatch, Mobileiron and Microsoft Intune a plus.
Mobility integration to Microsoft Exchange Active Sync and Office 365
Mobile Threat Management solutions
IOS, Android, Blackberry and Windows Mobile OS
Support of consumer and custom mobile applications across all platforms of mobile devices
Experience supporting mobile devices and applications on enterprise wifi infrastructure - working with network teams to identify areas of coverage deficiency, application performance issues, etc.
Vendor management and process management experiences - vendor training, developing run books, process development.
Superior communications skills, both verbal and written.
Intermediate to advanced analytical and problem-solving skills.
Must have good customer service skills
Must be well organized and detail oriented and be able to perform many tasks at one time.
Ability to work in a high-pressure, fast paced environment.

EDUCATION

Bachelor degree in a business management or a computer science-related field or equivalent experience.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Keywords: Caesars Entertainment, Las Vegas , Support Specialist II Mobility, IT / Software / Systems , Las Vegas, Nevada

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