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Learning and Development Manager, Deloitte Technology Academy

Company: Deloitte
Location: Las Vegas
Posted on: May 15, 2022

Job Description:

Learning and Development Manager, Deloitte Technology Academy

The chief purpose of Learning & Development at Deloitte is to grow leaders for the future, build world-class capabilities for maximum client impact, and consistently deliver an exceptional development experience to our people.

Learning is at the core of Deloitte's culture. We emphasize a holistic approach to development that is not just about education, but also self-awareness, exposure to real-world problems, and connections to people. We position our professionals to help tackle some of the most complex issues in business, our communities, and society at large.

The team

The Deloitte Technology Academy will be a leading-edge, branded educational institute that develops new age digital skills, offering a comprehensive cross-business curriculum, blend of solutions, dedicated faculty, and strategic partnerships that differentiate Deloitte as the premier organization for technology skills development. When operating at full scale, we expect Deloitte Tech Academy to train tens of thousands of learners annually in critical technology skills including AI, Cloud, Cyber, custom development, and package technologies.

Work you'll do

As a Manager, you will lead projects aligned to one or more DTA threads while driving connection across the broader team.You will support the design and launch of DTA while contributing to thought leadership in alignment with the strategic vision. As we stand up the DTA organization, threads of work include:

  • Governance: establish and implement a strategic vision for 1) use of learner assessments to measure upskilling needs and progress, 2) badges/certifications and the relationship of skill acquisition to deployment, rewards, career progression; 3) overall DTA success measures; 4) DTA budgeting/operations
  • Infrastructure: establish and implement a strategic vision for 1) creation and management of dedicated faculty for DTA; 2) optimizing delivery approaches for efficiency and effectiveness; 3) balancing delivery modalities and defining needs for a physical DTA presence; 4) enabling tools/technology to support DTA processes
  • Ecosystem: establish and implement a strategic vision for an L&D ecosystem for DTA including 1) corporate learning vendors (e.g., Udemy, Jigsaw, LinkedIn Learning, etc.); 2) academic institutions in both US and India; 3) technology alliance partners (e.g., SAP, Oracle, AWS, Google, etc.)
  • Curriculum: establish and implement a strategic vision for the DTA curriculum including 1) collaboration with 'schools' to align curriculum structures (e.g., AI, Cloud, Cyber, etc.); 2) establish curriculum standards, templates, etc.; 3) build/curate shared courses or learning pathways for common learning needs across DTA schools
  • Tech Strategy/Brand: establish and implement a strategic vision that promotes DTA for both internal and external audiences in conjunction with broader brand initiatives underway (e.g., Talent Experience, Tech Narrative, etc.)
  • DTA Schools: drive development efforts and innovation within one of DTA's initial content areas, including Cloud, AI, Cyber, and USI 'Quantum Leap' (a technical bootcamp for new campus hires in India)
    As a member of one of these thread teams, you will collaborate with a blended US/USI team and exhibit agility in driving connection across a diverse and cross-functional set of stakeholders. Reporting to the DTA COE Thread Leader, your responsibilities may include:
    • Lead the design, development, pilot, delivery, and evaluation of innovative learning and capability development solutions that support Deloitte professionals' performance and growth in technology
    • Define and execute L&D strategies in collaboration with DTA COE Leadership and cross-functional business leaders and talent stakeholders
    • Lead project teams, which may include Development Specialists, Subject Matter Resources, Delivery Managers, vendors, and India-based instructional designers and technical teams, to ensure the effective development and delivery of curriculum, programs, and processes
    • Create and review deliverables that support and drive strategy and organization of DTA
    • Align project teams and stakeholders to implement highly effective and innovative L&D solutions, including digitized content, individualized learning paths, and development in the flow of work
    • Exhibit a consultative mindset to assess current state, define future vision and define gaps
    • Contribute to remote teamwork to deliver on the DTA vision across geographies-executing with strong project management skills to monitor projects, financials, scope, issues, risks, timelines-by delivering quality solutions that achieve desired business outcomes.
    • Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility.
    • Maintain an active curiosity about the latest trends in the technology training landscape (including competitor actions regarding their own technology academies) to anticipate business asks and oversee the creation of development solutions to keep DTA on the leading edge of efficient and effective skill development.
    • Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and encouragement-building on strengths and dissecting and developing areas for improvement.
    • Use data throughout the solution development lifecycle to identify opportunities, inform decisions, test ideas, design and improve solutions, and measure impact.
    • Apply knowledge of vendor landscape, adult learning theory, learning and development best practices, tools and technology to advise on and evaluate options to elevate the learning strategy.
    • Provide functional expertise to identify, research, and resolve complex problems
      Qualifications, Skills and Experience

      • Bachelor's Degree; at least 8 years of related experience
      • Demonstrated, end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
      • Demonstrated consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels
      • Strong relationship building and stakeholder management skills, including experience owning client relationships with senior leaders
      • Ability to analyze and synthesize data from multiple sources to identify themes and develop compelling recommendations
      • Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment
      • Strong command of Microsoft Office skills and ability to produce deliverables that carry a "stamp of excellence."
      • In Excel, aggregate data, conduct complex analysis, and display results visually
      • In PowerPoint, translate data into insights and tell a logically structured, succinct, and compelling story tailored to your audience that conveys clear, actionable recommendations
      • In Word, create clear, concise communications with a user-friendly layout conducive to cognition
      • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
      • Travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
        • Experience working in a learning and development organization
        • Prior consulting or professional services experience
        • Degrees or certifications in Adult Learning, Organizational Psychology, or Human Resources
        • Strong strategic-thinking skills with an ability to collaborate with team members on best practices
        • Proven experience successfully leading a project portfolio including scoping, planning, budgeting, and delivering multiple concurrent, complex work streams in a matrixed organization
        • Experience taking a consultative approach to designing and delivering innovative learning solutions with measurable business results
        • Strong analytical skills and ability to identify and present data-driven insights and trends
        • Outstanding interpersonal skills that build relationships across levels with a capacity for influence, collaboration, and consensus-building

Keywords: Deloitte, Las Vegas , Learning and Development Manager, Deloitte Technology Academy, IT / Software / Systems , Las Vegas, Nevada

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