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Senior Manager, IT Support Services

Company: Hakkasan Group
Location: Las Vegas
Posted on: August 5, 2022

Job Description:

Manage the regional IT support staff, provide technical support in the use of personal computer hardware and software in an Office 365 environment Lead and support development of innovative processes to enhance and expedite task assignments, workload distribution and reduce downtime Manage the vendor relationships and negotiations for optimum support As Senior Manager, IT Support Services define and develop the tracking metrics for performance evaluations of the IT Support Services organization Manage the IT equipment deployment process for both Windows based pcs and Apple Macs and develop the mechanics to maintain hardware and software inventories Service Level Management, Client Service Management, Supplier Relationship Management, and Capacity Management Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements Ensure clear communication between business stakeholders and IT technical teams Other tasks as assigned dailyIN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, The Senior Manager, IT Support Services WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: Working relationships Quality of work Job skills knowledge Adherence to Policies Written communication Verbal communicationEDUCATION/REQUIREMENTS: High School Diploma Required or equivalent Bachelor's degree with an IT emphasis and/or equivalent combination of education and experience Proof of eligibility to work in the United States and country which applied 6 years of progressive related benefit experience Valid Driver's License or Government issued ID 21+ years of age Maintain a professional, neat, and well-groomed appearance adhering to The Company standards Evening and/or weekend, holiday is required Extended hours and irregular shifts may be required Must be able to be on call 24/7WORK ENVIRONMENT & SCHEDULE: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions Small to Medium office environment Office, Casino, Nightclub, bar, lounge and/or restaurant 5-10% Travel Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volumePHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Must have good positive energy throughout the day Must be able to read the computer monitors Must be able to print legibly for employees, management, and guests to read Must be observant and quick to respond to various situations Must be able to move quickly through work and set the pace in the office Must be able to sit and/or stand for extended periods of timeSKILLS: Must have strong problem-solving skills Must be effective as part of a team; ability to interact with internal and external customers, managers and coworkers in a professional, courteous manner Ability to maintain a high level of confidentiality Ability to write reports, business correspondence, and procedure manuals Ability to keep an open and objective view Ability to listen empathetically and be respectful at all times Ability to maintain composure and stay focused Ability to maintain personal integrity Ability to handle a fast-paced, busy, and somewhat stressful environment Ability to work under pressure and meet deadlineWORKING KNOWLEDGE REQUIREMENTS: Excellent written and verbal communication skills required Must be proficient in Microsoft programs with proficiency Excel; with the ability to create reports from raw data using multiple program functions Proficient in Windows Microsoft Office, Workday knowledge preferredSECURITY RESPONSIBILITIES: Security Level - HighTao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathdrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiencesUS Candidates OnlyTao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

Keywords: Hakkasan Group, Las Vegas , Senior Manager, IT Support Services, IT / Software / Systems , Las Vegas, Nevada

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