Microsoft 365 Teams Engineer

Company: Freedom Forever
Location: Las Vegas
Posted on: March 20, 2023

Job Description:

Remote
Pay Starting at: -
Las Vegas $77,800 - $106,900. -
CA: $112,066 - $123,750.

POSITION SUMMARY: - Microsoft 365 Teams Engineer delivers secure, efficient, and effective internal and external collaboration and communication capabilities with Microsoft Teams and Microsoft 365. In this role, -must be able to plan, deploy, configure, and manage teams, channels, chat, apps, calling, meetings, and events in Microsoft. -The Microsoft 365 Teams Engineer primarily manage the operational aspects of Teams Phone and meeting room devices and collaborates with owners of other workloads, including networking, identity, licensing, security, compliance, information management, and user adoption. - - ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: -

• Develop, monitor, and ensure the implementation of all of Microsoft Teams system are being used efficiently and effectively -
• Addressing user requests for assistance with issues pertaining to their accounts, including password resets -
• Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response -
  • Perform diagnostic analysis of the system, troubleshoot Microsoft Teams problems and prepare necessary documentation detailing actions taken -
  • Provide on-site and telephonic technical services necessary to insure the continuing operation and optimization of Microsoft Teams -
  • Monitoring network performance to identify potential problems and help ensure high performance levels -
  • Create and update SOPs to better educate end-users and ensure smoother implementation -
  • Fully supporting, configuring, maintaining, and upgrading Microsoft Teams application -
    • Provide EXEMPLARY user support, in person and/or remote, always -
    • Perform other duties as assigned - QUALIFICATION REQUIREMENTS: - Education & Certifications: -
      • Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field experience preferred - Experience: -
        • A minimum of 1 -2 years' experience in Microsoft Teams, 5 years' preferred -
        • In depth knowledge of best practices around management, control, and monitoring of Microsoft Teams -
        • Troubleshooting and multi-tasking skills -
        • Experience within an IT support function in a fast paced or high-volume environment -
        • Demonstrable proficiency in Microsoft Office 365, Google Suite, Adobe - Knowledge, Skills & Abilities: -
          • Previous experience with Microsoft Office preferred -
            • Proficiency in gathering and analyzing information -
            • Proven systems engineering, systems operations, and systems performance analysis skills -
            • Hands-on technical troubleshooting capabilities -
            • Ability to work independently under minimal supervision -
            • Knowledge of computing infrastructures -
              • Familiarity with server management and monitoring tools -
              • Exceptional critical thinking and problem-solving ability -
              • Plan and manage a Microsoft Teams environment -
              • Strong interpersonal skills to assist non-technical individuals with complex technical issues -
              • Exceptional verbal/written communication skills------ -
              • Excellent organizational and multitasking skills------ - PHYSICAL DEMANDS AND ABILITIES: -
                • Regularly spend long hours sitting and using office equipment and computers -
                  • Regularly spend long hours answering phone calls and emails -
                  • Regularly move from sitting to standing positions effortlessly -
                  • Regularly spend long hours in intense concentration reviewing and entering information into a computer -
                  • Regularly use hands and fingers to handle, control or feel objects -
                  • Regularly see details of objects that are less than a few feet away -
                  • Regularly speak clearly so listeners can understand -
                  • Regularly understand the speech of another person -
                  • Frequently work on projects that require deadlines -
                  • Frequently bend to file and maintain files -
                  • Occasionally lift 5-10 pounds - TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.) - - If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites: -
                    Freedom Forever -is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Keywords: Freedom Forever, Las Vegas , Microsoft 365 Teams Engineer, IT / Software / Systems , Las Vegas, Nevada