Field Service Technician - Las Vegas
Company: Luminator Technology Group
Location: Las Vegas
Posted on: May 23, 2023
Job Description:
Department: - Field OperationsJob Status: Full-timeFLSA Status:
- - Exempt -Reports To: - -Field Service SupervisorDivision: - Mass
TransitAmount of Travel Required: up to 25% Work Schedule: - - M-F
Positions Supervised: -0 -Luminator Technology Group is a global
leader in technology solutions that increase intelligence, safety,
and efficiency for public transit operations. Delivering a
universal portfolio of hardware and software solutions through
well-known and well-established regional organizations, Luminator
is a global company with a small-enterprise approach and commitment
to customer success, serving customers in more than 85 countries,
and employing nearly 1,000 people worldwide.Luminator is a leading
innovator in the design and manufacturing of communications and
lighting products for more than 90 years in transit, rail, and
aerospace industries. Luminator is seeking to fill our full-time
-Field Service Technician -role to join our growing and dynamic
Field Operations -team where you will be an integral part of the
team by providing valuable input as we work toward assessing and
implementing goals and mission of the department and Luminator.The
successful Field Service Technician -candidate will be part of a
team working to expand a strong and proven concept that has solid
growth potential, with the opportunity to create substantial
shareholder value. You will be responsible for conducting customer
service visits, documentation, day-to-day repair, and preventative
maintenance -for various transit agencies and clients. You will
identify and resolve equipment malfunctions, work with
manufacturers, or field personnel as necessary to procure
replacement parts.Why Work at Luminator?Luminator possess great
company culture! We offer a competitive total compensation package,
including annual incentives. We offer a generous PTO plan, plus 8
paid company holidays, and 3 floating holidays. Luminator offers a
wide range of benefits, including healthcare, dental, vision, and
401k options as well as earning time off on your first day! In this
role, you'll be part of a team that is building an inclusive and
diverse culture of excellence! This role will be integral in
setting the tone and culture at Luminator.ESSENTIAL FUNCTIONS:The
successful candidate will have the ability to challenge the
organization effectively, resolve problems, and willing to provide
a hands-on approach in finding solutions. To perform this job
successfully, an individual must be able to perform the essential
duties satisfactorily. Reasonable accommodations are available to
qualified individuals with disabilities in performing the essential
functions.
Ability to comfortably manage
multiple assignments simultaneously.Ability to troubleshoot basic
electronic operations and make sound technical decisions.Must be
able to calmly work with customers during demanding situations.Must
be able to work daytime and nighttime hours as required by the
work. Intermittent domestic travel (up to 25% as required) for
warranty and non-warranty repair work, retrofits, startups, and
troubleshooting.Demonstrated success self-managing assigned
workFamiliarity with automotive wiring - DC, low voltage,
etc.Demonstrated ability to read and understand schematics and
wiring diagramsExpertise with electrical systems, use of voltmeter
and other toolsSkilled in -testing and recording voltagesPerform
work using small tools or hand toolsOther job duties as
required.QUALIFICATIONS:The -Field Service Technician -will be an
experienced, operationally -oriented professional who can
successfully lead as a very hands-on Field Service Technician to
scale for additional growth and maximize potential.This
professional will possess:
Knowledge of principles and processes
for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.Knowledge of business
principles involved in strategic planning, repair techniques,
production methods, and coordination of people and
resources.Knowledge of policies, procedures, -and transit
systems.Knowledge of MathWorks, Autodesk AutoCAD, Miscrosoft Visual
Basic, and SCADA software.Giving full attention to what other
people are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at
inappropriate times.Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions, or
approaches to problems.Understanding written sentences and
paragraphs in work-related documents.Talking to others to convey
information effectively.Ability to listen to and understand
information and ideas presented through spoken words and
sentences.Ability to communicate information and ideas in speaking
so others will understand.Ability to read and understand
information and ideas presented in writing.Ability to apply general
rules to specific problems to produce answers that make
sense.Ability to speak clearly so others comprehend the delivery
-of the message.Technical and business knowledge including
-proficiency with Microsoft Office applications; Prior experience
with ERP environments and planning in database tools preferred.2-4
-years technical -experience required.HS diploma or equivalent
-requiredAS degree; A+ certification preferred. -ADDITIONAL
PRIORITIES:The Field Service Technician -will prioritize and
broadly execute the following:
Ability to communicate, both orally
and in writing, complex technical issues in a clear, concise
matter, to individuals with little or no technical
background.Ability to take initiative by identifying problems,
conceptualizing resolutions, and implementing change along with
having attention to detail skills.Ability to maintain electronic
equipment.Ability to review technical documents to plan
work.Ability to confer with other personnel to resolve operational
issues.Ability to prioritize and manage projects to ensure all
deadlines are met is essential. Ability to work independently and
meet deadlines in a fast-paced team environment.Ability to work
efficiently and accurately with details and fluctuating work
volumes.LOCATION:Plano is a city in the state of Texas, just north
of downtown Dallas. It is a hub for many corporate headquarters and
has been rated by Forbes as the safest city in 2011. Plano has many
visitors, 80% of which are business travelers. The Preston Road
area is home to major corporate headquarters of Fortune 1000
-companies which have brought thousands of jobs to the -area.Plano
has two major space reserves: Arbor Hills Nature Preserve (200
acres) and Oak Point Park & Nature Preserve (800 -acres). Bob
Woodruff Park and -Oak Point Park are connected -by biking trails
providing an abundance of outdoor recreation for families in Plano.
These parks also include activities such as zip lining and Tarzan
swings. They have five recreation centers that feature pools, dog
parks, and amphitheaters for entertainment. This represents 84
parks. They feature an annual balloon festival every September that
draws thousands.Collin College has two campuses in Plano. Southern
Methodist University (SMU) and Dallas Baptist University also have
campuses in Plano. There are 70 public schools and 16 private
schools. Plano has more graduates than other comparable communities
in Texas, graduating 93% of their classes, and score 18 percentage
points higher than the same population in Dallas. Many graduate as
National Merit -Scholars.Plano is served by the Dallas Area Rapid
Transit (DART). They provide commuter services via bus and light
-rail systems. The system is used by 1% -of the population.As far
as arts, culture, and entertainment, Plano is home -to over 700
restaurants. There is a thriving downtown scene that is rated in
the top ten within the country. This includes new office spaces as
-well as major retail establishments. Plano is a major, busy,
bustling city and one -of the best places in the United States to
-live.LUMINATOR TECHNOLOGY GROUP IN THE NEWS:June 2022December
2021November 2021Luminator Technology Group intends to provide a
safe and drug-free work environment for our customers and our
employees, as a condition of employment Luminator Technology Group
will require a negative drug screen as a pre-employment process due
to working on or with federal contracts.It is the policy of
Luminator to ensure equal employment opportunity without
discrimination or harassment on the basis of race, color, religion,
sex, sexual orientation, gender identity or expression, age,
disability, marital status, citizenship, national origin, genetic
information, or any other characteristic protected by law.
Luminator prohibits any such discrimination or harassment.The above
described responsibilities and requirements are a general guide for
the role you are applying for and are not all inclusive of the job
requirements.Luminator Technology Group does not accept staffing
agency candidates for our postings.All positions posted are
required to be in office unless otherwise posted.Powered by
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Keywords: Luminator Technology Group, Las Vegas , Field Service Technician - Las Vegas, IT / Software / Systems , Las Vegas, Nevada
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