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Cable Technicians-Las Vegas, NV

Company: IES Residential
Location: Las Vegas
Posted on: August 17, 2019

Job Description:

JOB DESCRIPTION

IES is the Preferred Premier Subcontractor for Cox Communications!

Become the Valley\'s 1st 5 product trained technicians - (Cable TV, High Speed Internet, Telephone Service & Cox Home Life, whole home alarm & monitoring system & Whole Home Automation)

At IES, your earning potential is all in your hands!!! Control your weekly pay, like never before. ($400.00 - $1600.00 per week earning potintial)

PAID TRAINING!

At IES , we connect people to the things they love. Now we d like to connect with you. IES is currently seeking a Broadband Installation & Repair Technician to play a pivotal role in the continued stability and growth of our organization.

As a Broadband Installation & Repair Technician , you will serve as a front-line representative of the Cox brand in Las Vegas, NV and be a key member of a supportive, service-oriented team that:

* Installs, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.

* Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.

* Takes whatever actions are required to deliver a great customer experience.

* Lives the IES Core Values, by completing work to the highest quality standard in the most productive manner.

Unleash your potential with IES as a Broadband Installation & Repair Technician , where you ll be enhancing the lives of Cox customers and your career.

The IES Difference

IES is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.

Our employees are our most important resource. To demonstrate the value, we place in our employees, IES offers competitive salaries, an excellent benefits package (healthcare, dental, vision & life insurance, Gym membership, paid training and 401k) and a best-in-class working environment.

We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.

Keep reading to learn more about the role and to apply to join the IES team today!

At IES, Safety is priority #1 & our record shows it

Primary Responsibilities and Essential Functions

* Drives Company and/or personal vehicle between office, warehouse, and work sites.

* Works outside on a customer s premises or within a customer s home.

* Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor.

* Follows all Company standard safety practices in the course of performing work activities.

* Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.

* Maintains company and/or personal truck and other equipment per service requirements and safety guidelines.

* Drives a company and/or truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.

* Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation.

* Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests.

* Consults with supervisor and other technicians for advice and assistance as needed.

* Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.

* Educates customers in the use of installed products.

* Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services

* Explains waivers, agreements, customer release forms.

* Completes work order on paper or WFA in accordance with Company standards.

* Ensures that customer completes invoice. Explains charges and billing procedures. May also collect money/payment from customer (local practices vary).

* Cleans work area upon completion of job.

* Participates in team meetings as scheduled.

* Attends job-related training that may include initial training, refresher training, product and service updates.

* Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities.

* Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch.

* Follows procedures to deposit and close out batches (when applicable).

* Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands.

* Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters.

* Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems.

* Works with alarms, low voltage electricity, and color-coded wires.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

Keywords: IES Residential, Las Vegas , Cable Technicians-Las Vegas, NV, IT / Software / Systems , Las Vegas, Nevada

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