Delivery Department Lead

Company: Natural Medicine LLC
Location: Las Vegas
Posted on: February 16, 2026

Job Description:

Job Description Job Description Company Overview: We are a reputable and well-established vertically integrated cannabis dispensary based in Nevada, dedicated to providing high-quality cannabis products and exceptional customer experiences. As a growing industry leader, we are seeking a dynamic and experienced Delivery Department Manager to join our team and oversee our cannabis delivery operations. The successful candidate will play a critical role in ensuring the efficient and compliant delivery of our products to our valued customers throughout the state. Position: Delivery Department Lead Job Summary: The Delivery Department Lead is responsible for overseeing the end-to-end operations of our cannabis delivery services in compliance with state and local regulations. This role requires a hands-on leader who can effectively manage a team, optimize delivery processes, and uphold our commitment to exceptional customer service. The ideal candidate will possess a deep understanding of the cannabis industry, logistics, compliance, and possess exceptional leadership and organizational skills. Responsibilities: Team Leadership: - Work with the GM's to recruit, train, and manage a team of delivery drivers, ensuring they are motivated, skilled, and compliant with all company policies and regulations. - Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement. Delivery Operations Management: - Oversee day-to-day delivery operations, including managing onfleet, assisting with orders and manifesting (metrc), route planning, vehicle maintenance, and inventory management to ensure timely and efficient delivery services. - Implement and enforce delivery procedures to maintain the highest level of safety, security, and customer satisfaction. -Implement customer satisfaction calls to confirm delivery orders and make sure guest is satisfied and knowledgeable of our stores initiatives Compliance and Regulatory Adherence: - Stay up-to-date with all relevant local and state cannabis regulations and ensure the delivery department's compliance with these laws. - Collaborate with compliance officers to implement necessary changes in response to regulatory updates. Customer Service: - Champion a customer-centric culture and ensure delivery teams provide exceptional service to clients, promptly addressing any inquiries, concerns, or issues. - Monitor customer feedback and implement improvements to enhance the overall delivery experience. Performance Analysis and Reporting: - Develop and analyze delivery department KPIs to measure performance and identify areas for improvement. - Prepare regular reports for senior management, highlighting key metrics, achievements, and challenges. Qualifications and Experience: - Minimum of 1 year of experience in logistics, delivery management, or a related role, with at least 1 year of experience in the cannabis industry. -Experience with Metrc, Dutchie, OnFleet is a plus - Strong knowledge of Nevada cannabis regulations and a demonstrated ability to maintain compliance. - Proven leadership skills with experience managing a team in a fast-paced environment. - Excellent communication, problem-solving, and decision-making skills. - Proficient in using delivery management software and tracking systems. - Must have a valid driver's license and clean driving record. - Flexibility to work varying shifts, including weekends and holidays, as necessary. If you are a highly motivated individual with a passion for the cannabis industry and a track record of successful delivery management, we encourage you to apply for the position of Delivery Department Lead. Please submit your resume and a compelling cover letter explaining your qualifications and interest in this role.

Keywords: Natural Medicine LLC, Las Vegas , Delivery Department Lead, Logistics, Transportation & Drivers , Las Vegas, Nevada