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Slot Attendant (FLV)

Company: Caesars Entertainment
Location: Las Vegas
Posted on: December 5, 2019

Job Description:

Slot Attendant (FLV) 19000CJF JOB SUMMARY: Perform duties to assist players with payouts. Exercise good judgment in performing routine maintenance on slot machines. Ensures positive and friendly customer relations within assigned slot section on the casino floor. Observes slot players within assigned area and offers assistance, instruction and advice on the various types of machines in that area. Must be knowledgeable of the various types of slot machines and must be able to correct simple machine problems. Handles jackpot and hopper fill transactions promptly, accurately and with a high degree of customer service. Must be well versed on various property events and relay same to slot players in assigned area. ESSENTIAL JOB FUNCTIONS: Complete understanding of how/why complementaries are used as a casino tool. Enforce company policies and procedures. Establish and maintain player base through personal contact, telemarketing and mailing campaign. Promote Flamingo loyalty and generate revenue by player participation in casino events both on and off property. Verify jackpots and all hopper fills, and notify shift manager of larger jackpots. Handle customer disputes quickly and effectively. If unable to resolve the dispute quickly, call the Slot Supervisor. Has thorough and complete knowledge of Credit Issuance procedures, as well as the ability to evaluate and issue credit. Has thorough and complete knowledge of Complimentary Procedures, as well as the ability to evaluate and issue complementaries. Ensure stationary supplied are adequate for efficient operation. Support and maintain Flamingo courtesy guidelines. Promote outstanding guest relations. Perform other duties as assigned. QUALIFICATIONS: Ability to speak English so that it can be understood. Also, must be able to read and legibly write English. Capable of handling routine guest complaints, incidents and machine malfunctions. Capable of identifying situations that require supervisory personnel. Understand and comply with company and departmental directives, policies and procedures. Completes CTR and SARC and W2-G forms when necessary for table jackpots PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to quickly maneuver and work inside assigned area. Must be able to lift 100-150 pounds repeatedly and push/pull 250-350 pounds on wheels. Must be able to turn key constantly. Must be able to stand and walk for long periods of time. Must be able to bend, crouch, kneel and twist. Candidate must be able to continuously and quickly maneuver around casino slot areas for entire shift. Must be able to tolerate stressful situations. Must possess closeness acuity needed in electronic/mechanical repair. Must be able to have dexterity in both hand and finger movement. Must be able to handle and solve any concerns and questions customers may have. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. NV-Las Vegas-Flamingo Las Vegas Regular Entry Level

Keywords: Caesars Entertainment, Las Vegas , Slot Attendant (FLV), Other , Las Vegas, Nevada

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