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Contract Support Specialist I

Company: Global Channel Management
Location: Pahrump
Posted on: January 17, 2020

Job Description:

Contract Support Specialist I needs 1 year minimum in a technical support role Contract Support Specialist I requires: College training equivalent to Bachelors degree in Computer Science or equivalent technical training. Background experience in technical computer support environment preferred. Some training in the data processing field beneficial. One year minimum in a technical support role. Strong personal computing skills recommended. Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms. Basic knowledge of computer operations and users environments. Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, and related hardware and software products. Intermediate knowledge of network topologies Available to work in a 24 hour, 7 day a week environment. Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders. Must have constantly available transportation. Contract Support Specialist I duties: Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner. Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users. Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users requests, systems backups, printing, routing, and other duties. Maintain the latest procedures and documentation for all platforms. Perform intermediate technical tasks on all platforms. Use the help desk log to track and close all client/user calls/problems reported to I. T. Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition. Provide one-on-one training for Support Technicians and clients/users. Monitor and report system performance issues as necessary. Participate in department driven projects.

Keywords: Global Channel Management, Las Vegas , Contract Support Specialist I, Other , Pahrump, Nevada

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