Return Clerk - RMA Specialist

Company: Randstad
Location: Las Vegas
Posted on: February 16, 2020

Job Description:

Return Clerk - RMA Specialistjob details:

• location:Las Vegas, NV
• salary:$18 - $20 per hour
• date posted:Monday, February 10, 2020
• experience:Experienced
• job type:Temporary
• reference:S_843205
• questions:jacqueline.gomez@randstadusa.com702-451-9355job descriptionReturn Clerk - RMA SpecialistLas Vegas gaming company is in need of a Customer Service RMA Specialist for a short term project. Project will be from 2 months to a year.Responsibilities:Timely responds to RMA spares orders by phone or emailReviews RMA aging reports, compiles RMA data and effectively distributes communication notices to customersReviews Aging communication notices with Customer Service Management to identify delinquent RMA orders needing invoicingManages customer telephone / email inquiries, complaints, tracks and follows-up to closureEffectively communicates RMA escalation issues to customer service management, Sales Operations and AccountingManages RMA administrative related tasks and interfaces with customers to provide repair status reports as neededWorking hours: 8:00 AM - 5:00 PMSkills:2 + years of experience working in a Return Merchandise Authorization (RMA) and/or Reverse Logistics environment2 + years of experience as a Customer Service ProfessionalEducation:AssociateExperience:ExperiencedQualifications:Associates degree in any discipline or equivalent military education is highly desiredIntermediate level of knowledge with Microsoft Office products (Excel, Word, PowerPoint, Outlook)Experienced with ERP / MRP and Service Management Systems is highly desiredResolves customer RMA issues ensuring product returns comply with company policyMust be able to communicate professionally and efficiently with customers and internal stakeholdersKnowledgeable with RMA Life Cycle processes to help resolve issues pertaining to RMA receipt discrepanciesAbility to handle customer inquiries in a professional and polite mannerPlease contact our office to schedule an interview today.Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Las Vegas , Return Clerk - RMA Specialist, Other , Las Vegas, Nevada