Technical Support Representative

Company: C3/CustomerContactChannels
Location: Las Vegas
Posted on: January 12, 2021

Job Description:

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!Seasonal Technical Support RepresentativeCompany overview: In today's experience economy, people don't buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.Responsibilities--- Will apply defined practices, procedures and company policies to troubleshoot and resolve product and technical support investigations.--- Will also interact directly with customers utilizing strong written and verbal skills as well as deep customer empathy to resolve their issues.--- High quality customer interactions and experiences.--- Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Technical Support customer questions.--- Exhibits a high level of acumen in the relevant computers, operating systems and software environment.--- Actively contributes to the knowledge base content by linking, flagging and recommending updates.--- Utilize and leverage government websites and tool kits to seek out and deliver the right answer to the agents and customers.--- Document customer interactions and properly escalate issues that do not have a known resolution.Qualifications--- Excellent communication skills - Able to explain complex topics both in writing and speech--- Critical thinking and problem solving--- Persistence and determination--- Willingness to utilize audio/visual tools to communicate with customers--- Strong customer service skills with the ability to empathize and instill confidence--- Experience and comfort in using computers for various tasks.--- Some experience providing support in a call center environment a plus.--- Ability to type 30 words per minute or moreIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Keywords: C3/CustomerContactChannels, Las Vegas , Technical Support Representative, Other , Las Vegas, Nevada