Technical Support Representative
Company: C3/CustomerContactChannels
Location: Las Vegas
Posted on: January 12, 2021
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Job Description:
Company OverviewJoin us on our mission to elevate customer
experiences for people around the world. As a member of the Everise
family, you will be part of a global experience company that
believes in being people-first, celebrating diversity and
incubating innovation. Our dedication to our purpose and people is
being recognized by our employees and the industry. Our 4.5/5
rating on Glassdoor and our shiny, growing wall of Best Place to
Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their
uniqueness and strengths. With 13 centers around the world and a
robust work at home program, we believe great things happen when we
work with people who think differently from us. Find a job you'll
love today!Seasonal Technical Support RepresentativeCompany
overview: In today's experience economy, people don't buy products,
they buy experiences. At Everise, we are the leader in transforming
customers into fans and products into passions. Since C3 joined the
Everise family in 2016, it has been our mission to create a
people-first organization that celebrates diversity and incubates
innovation. Everise is a catalyst for growth, for change and
transformation, elevating experiences for both our customers and
valued employees.Responsibilities--- Will apply defined practices,
procedures and company policies to troubleshoot and resolve product
and technical support investigations.--- Will also interact
directly with customers utilizing strong written and verbal skills
as well as deep customer empathy to resolve their issues.--- High
quality customer interactions and experiences.--- Application of
defined practices, procedures and company policies to troubleshoot,
resolve issues and address routine Technical Support customer
questions.--- Exhibits a high level of acumen in the relevant
computers, operating systems and software environment.--- Actively
contributes to the knowledge base content by linking, flagging and
recommending updates.--- Utilize and leverage government websites
and tool kits to seek out and deliver the right answer to the
agents and customers.--- Document customer interactions and
properly escalate issues that do not have a known
resolution.Qualifications--- Excellent communication skills - Able
to explain complex topics both in writing and speech--- Critical
thinking and problem solving--- Persistence and determination---
Willingness to utilize audio/visual tools to communicate with
customers--- Strong customer service skills with the ability to
empathize and instill confidence--- Experience and comfort in using
computers for various tasks.--- Some experience providing support
in a call center environment a plus.--- Ability to type 30 words
per minute or moreIf you've got the skills to succeed and the
motivation to make it happen, we look forward to hearing from you.
Become a FAN today, and be on your way to a rewarding career!
Keywords: C3/CustomerContactChannels, Las Vegas , Technical Support Representative, Other , Las Vegas, Nevada
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