Cantonese Speaking Customer Service Representative
Company: C3/CustomerContactChannels
Location: Las Vegas
Posted on: January 12, 2021
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Job Description:
Company OverviewJoin us on our mission to elevate customer
experiences for people around the world. As a member of the Everise
family, you will be part of a global experience company that
believes in being people-first, celebrating diversity and
incubating innovation. Our dedication to our purpose and people is
being recognized by our employees and the industry. Our 4.5/5
rating on Glassdoor and our shiny, growing wall of Best Place to
Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their
uniqueness and strengths. With 13 centers around the world and a
robust work at home program, we believe great things happen when we
work with people who think differently from us. Find a job you'll
love today!Medical Customer Service RepresentativePosition Purpose:
The Customer Care Representative will provide outstanding service
acting as the primary point of contact for customers regarding
products and services related to client programs. Associates will
provide callers with thorough service that builds relationships,
resolves issues and increases overall trust and satisfaction in
client's products and services.Company overview: In today's
experience economy, people don't buy products, they buy
experiences. At Everise, we are the leader in transforming
customers into fans and products into passions. Since C3 joined the
Everise family in 2016, it has been our mission to create a
people-first organization that celebrates diversity and incubates
innovation. Everise is a catalyst for growth, for change and
transformation, elevating experiences for both our customers and
valued employees.Job Responsibilities* Professionally handle a high
volume of incoming calls* Thoroughly and efficiently gather
customer information, assess and fulfill customer needs and educate
customers where applicable regarding products and services listed
above* Ability to utilize and navigate multiple systems
simultaneously* Be dependable and meet all attendance requirements*
Resolve customer issues via one call resolution guidelines and/or
escalated process* Meet or exceed company and client performance
metrics* Maintain a balance between company policy and client
benefit in decision making* Continuously evaluate and identify
opportunities to drive process improvements that positively impact
our client and its customers* Responsible for call disposition or
compiling and generating reports as required* Ability to accept and
embrace changes within the current business
environmentQualifications* Fluent in verbal, written, and
communication skills in Cantonese/English.* 1+ years of experience
in customer service required ideally, in the health care industry,
degree or appropriate education may be substituted for experience*
Knowledge of medical terminology is a huge plus* Stable work
history with call center experience* Professional appearance*
Strong detail orientation and excellent communication/listening
skills* Ability to pass all skill assessments including
demonstrated experience with Microsoft applications* Ability to
pass a drug screen and background check* Demonstrated passion for
excellence with respect to treating and caring for customers
especially senior citizens* Strong decision making and analytical
abilities* Ability to identify customer needs and clearly
articulate products and services* Schedule flexibility to include
weekends, evenings, possible holidays and occasional overtime*
Highly developed sense of integrity and commitment to customer
satisfaction* Meet all attendance and dependability requirements*
Ability to type a minimum of 30 WPM* Be a team playerIf you've got
the skills to succeed and the motivation to make it happen, we look
forward to hearing from you. Become a FAN today, and be on your way
to a rewarding career!
Keywords: C3/CustomerContactChannels, Las Vegas , Cantonese Speaking Customer Service Representative, Other , Las Vegas, Nevada
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