Direct Sales Vacation Counselor
Company: Diamond Resorts
Location: Las Vegas
Posted on: January 13, 2021
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Job Description:
JOB SUMMARY The Direct Sales Vacation Counselor is responsible
for inbound/outbound telephone calls from various marketing
partners, customers and members with the intention of selling
collection points. The Direct Sales Vacation Counselor is expected
to provide outstanding customer service in alignment with our
quality assurance standards. The Direct Sales Vacation Counselor
will also participate in outbound follow-up for sales and service.
The Direct Sales Vacation Counselor collects and records specific
data pertaining to the caller, travel inquiry and call result
within the CRM system with a high level of accuracy.ESSENTIAL JOB
FUNCTIONS* Conducts sales presentations as trained on the
telephone.* Engages the owner/customer by creating interest in the
campaigns being marketed.* Builds rapport with owners/customers in
a short period of time.* Persuades owners to add to their
portfolio.* Gathers and documents information through a proper
discovery.* Documents all calls and actions completed into the CRM,
including dates for follow-up calls.* Ensures contracts and
associated documents are properly executed.* Reviews owner
documents and associated collateral with new purchases.* Assists in
ensuring all questions are answered in a professional, informative,
diplomatic and correct manner.* Follow ups to ensure sales
paperwork is returned within a specific period of time.* Achieves
personal and departmental sales objectives as provided or
determined throughout the fiscal year.* Participates in ongoing
sales training and team collaboration efforts.* Provides superior
customer service in accordance with the Company DRIven to
Excellence standards.* Consistently practice We Love to Say Yes--
and maintain the highest standards of professionalism when
interacting with fellow team members, management, owners, members
and prospects.* Operates general office machinery (i.e., computer,
copy machine, fax machine, etc.).* Completes all required company
trainings and compliance courses as assigned.* Adheres to company
standards and maintains compliance with all policies and
procedures. * Performs other related duties as assigned.EDUCATION*
High School Diploma or equivalent.EXPERIENCE* No prior experience
or training required.* No supervisory experience
required.SUPERVISORY RESPONSIBILITIES* This position does not
include any supervisory responsibilities.LICENSE & CERTIFICATIONS*
Real Estate License or Timeshare License as required by state
law.SKILLS & ABILITIESThis position requires the capability to
understand and follow both oral and written directions as well as
knowledge and usage of correct business English and office
practices. Must be able to communicate effectively with others,
analyze and resolve problems, maintain effective working
relationships, and interact successfully with internal and external
customers.Specific skills and abilities include, but are not
limited to the following:* Excellent customer service skills.*
Proficient in time management; the ability to organize and manage
multiple priorities.* Ability to take initiative and effectively
adapt to changes.* Strong analytical and problem solving skills.*
Able to perform a variety of duties, often changing from one task
to another of a different nature, with impending deadlines and/or
established timeframes.* Performs well with frequent interruptions
and/or distractions.
Keywords: Diamond Resorts, Las Vegas , Direct Sales Vacation Counselor, Other , Las Vegas, Nevada
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