Customer Experience Assistant - Work From Home - $2,000 Sign-On Bonus
Company: CarMax
Location: Las Vegas
Posted on: April 11, 2021
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Job Description:
Job Description8497 - Nevada - Remote CMX - 101 N Carson St,
Carson City, Nevada, 89701 CarMax, the way your career should be!
Provide an iconic customer experience As an associate at one of our
Contact Centers, you'll ensure we're putting people first. You'll
handle a wide range of customer interactions and make it easy for
them to buy and finance the right car for their needs, making their
lives much easier. Whether you're talking to a customer on the
phone, working with them online, or answering their questions via
text message, your care and empathy will give them the personalized
experience they deserve. $2,000 Sign-On Bonus* Note: This is a work
from home opportunity. Candidates must live in the greater Las
Vegas metro area. What you will do - Essential responsibilities *
Connect with customers online and over the phone to answer customer
questions, conduct follow ups, and confirm appointments to best
support the customer * Triage incoming calls to the appropriate
person or department to best assist the customer * Complete
administrative tasks such as processing payments and updating
information in our CarMax systems * Understand and adhere to
company policies and procedures including collection policies/laws
* May require periodic travel to CarMax store in Henderson, NV for
team trainings or meetings throughout the year. Learn and succeed
as part of a team This is a high-energy environment where you will
work as a team to meet goals. We'll give you everything you need to
be the best you can be. You will handle a wide range of customer
interactions and make sure everything goes smoothly, so the ability
to quickly build rapport with people and understand their needs is
essential. We will work and learn as a team. Qualifications and
requirements * High school diploma, or equivalent to 1-month
related experience * Thrive in a high energy and fast-paced
environment * Speak and listen effectively with CarMax customers
via phone or in writing * Strong written and verbal communication
skills * Basic computer knowledge, including word processing and
typing skills * Reliable internet access at home * Designated
workplace that is quiet and free from distractions - helps to
ensure customer privacy Working conditions * Shifts that may
include nights, weekends, and holidays * Adhere to all CarMax
policies including, but not limited to, Attendance, Proper
Recording of Time, Asset Protection, EH&S (Environmental,
Health & Safety), and Standards of Professional Appearance About
CarMax CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide. Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For--. CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Las Vegas , Customer Experience Assistant - Work From Home - $2,000 Sign-On Bonus, Other , Las Vegas, Nevada
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