Customer Experience Assistant - Work From Home - $2,000 Sign-On Bonus

Company: CarMax
Location: Las Vegas
Posted on: April 11, 2021

Job Description:

Job Description8497 - Nevada - Remote CMX - 101 N Carson St, Carson City, Nevada, 89701 CarMax, the way your career should be! Provide an iconic customer experience As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. $2,000 Sign-On Bonus* Note: This is a work from home opportunity. Candidates must live in the greater Las Vegas metro area. What you will do - Essential responsibilities * Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer * Triage incoming calls to the appropriate person or department to best assist the customer * Complete administrative tasks such as processing payments and updating information in our CarMax systems * Understand and adhere to company policies and procedures including collection policies/laws * May require periodic travel to CarMax store in Henderson, NV for team trainings or meetings throughout the year. Learn and succeed as part of a team This is a high-energy environment where you will work as a team to meet goals. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team. Qualifications and requirements * High school diploma, or equivalent to 1-month related experience * Thrive in a high energy and fast-paced environment * Speak and listen effectively with CarMax customers via phone or in writing * Strong written and verbal communication skills * Basic computer knowledge, including word processing and typing skills * Reliable internet access at home * Designated workplace that is quiet and free from distractions - helps to ensure customer privacy Working conditions * Shifts that may include nights, weekends, and holidays * Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For--. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Las Vegas , Customer Experience Assistant - Work From Home - $2,000 Sign-On Bonus, Other , Las Vegas, Nevada