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Customer Happiness Representative

Company: Alpha Paw
Location: Las Vegas
Posted on: May 3, 2021

Job Description:

Company OverviewAlpha Paw runs some of the top websites for pet owners on the planet - with 30 Facebook pages, 20 Facebook groups and more reaching 5,000,000 pet owners. We run several eCommerce stores and content sites related to dogs and cats.About the RoleAlpha Pawishiring a Customer Happiness Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and resolve complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated, have experience working with computers, and be able to handle phone callswith an upbeat, positive demeanor that is reflective of our brand.ResponsibilitiesResolve customer complaints and questions via phone, email, SMS, or social mediaIdentify and assess customers' needs to achieve satisfactionResolve product or service problems by clarifying the customer's complaintSelecting and explaining the best solution to solve the problemBuild sustainable relationships of trust through open and interactive communicationFollow communication procedures, guidelines and policiesAssist with placement of orders, refunds, or exchangesAttempt to persuade customer to reconsider cancellationand more...QualificationsProven customer support experienceAbility to multi-task, prioritize and manage time effectivelyCustomer orientation and ability to adapt/respond to different types of charactersAbility to work under pressurePositive AttitudeExperience with platforms WooCommerce, FreshDeskPowered by JazzHR

Keywords: Alpha Paw, Las Vegas , Customer Happiness Representative, Other , Las Vegas, Nevada

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