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Company: Plaza Hotel & Casino
Location: Las Vegas
Posted on: May 3, 2021

Job Description:


About the Organization The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 49 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.


POSITION SUMMARY: It is the primary responsibility of the Pool Attendant to ensure the overall satisfaction and safety of all Plaza pool guests. The Pool attendant must be able to provide outstanding service to guests and be able to respond quickly and efficiently in any given situation. All duties are to be performed in accordance with departmental and property policy, practices and procedures.

Top 5 Specific Job Functions:

+ Provide guest safety by watching over water and deck area, responding to emergency situations as needed and quickly securing deck in inclement weather situations

+ Provide excellent customer service by answering guests' inquiries, being knowledgeable of all Plaza events and amenities all while maintaining a professional and courteous demeanor

+ Maintain cleanliness and organization of pool deck and retail space including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, providing clean towels, restocking water station and restocking retail space

+ Utilize selling skills to sell Cabanas and day beds while keeping organized and detailed notes in reservations log in accordance with the outlined pricing structure

+ Following Cash handling procedures (including counting the cash, charges, comps, and completing settlement paperwork as required by the property)

Other Specific Job Functions:

+ Presents professional appearance and attitude at all times, and maintains a high standard of customer service

Maintain attentiveness to the environment in the pool facility to ensure guest enjoyment and safety

Participate in pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area

Respond to and resolve guest in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

Be knowledgeable of Department and Hotel goals

Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction

Be knowledgeable of Hotel information to answer guest inquiries

Display proper cash handling procedures including accepting payment and counting proper change for all items

Maintain cleanliness of the pool deck and retail space throughout the entire day

Perform all other job-related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Position Requirements



+ At least 6 months of cash handling experience

+ Basic math and currency counting knowledge

+ Ability to work and multitask in a fast pace environment

+ Current certification as Lifeguard by a recognized source of training

+ High School diploma or equivalent

+ Excellent customer service skills

+ Have interpersonal skills to deal effectively with all business contacts

+ Professional appearance and demeanor

+ Work varied shifts, including weekends and holidays

+ Able to effectively communicate in English, in both written and oral forms

+ Must be able to work in cases of extreme temperatures

+ Must be able to lift and pull up to 50-75 pounds


+ Previous experience working in a similar resort setting

+ High School diploma or equivalent


+ Food Handler's Card

The Plaza Hotel and Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Keywords: Plaza Hotel & Casino, Las Vegas , POOL ATTENDANT, Other , Las Vegas, Nevada

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