NMC Qualifications Specialist
Company: Diamond Resorts Corporation
Location: Las Vegas
Posted on: May 3, 2021
Under General Supervision, the NMC Qualifications Specialist
will consistently provide excellent customer service to all via
inbound and outbound calling to confirm their reservation
ESSENTIAL JOB FUNCTIONS
Verifies package sales, including but not limited to qualifying
members, owners and guests.
Receives inbound calls and makes outbound calls to verify and
confirm reservations and tours for members, owners and guests.
Administers multiple and concurrent tasks with speed and
Applies training received on computer programs including, but
not limited to Company reservations and phone systems.
Collects any charges or fees applicable for reservations
Accepts and operates customer service inbound calls on an
Possesses knowledge of all vendor packages and the
qualifications for each vendor.
Meets established minimum target quotas per week, for
activations, confirmations, and servicing inbound calls.
Provides superior customer service in accordance with the
Company DRIven to excellence standards.
Responsible for portraying meaning of "Stay Vacationed" culture,
drive and philosophy of the Company in its service commitment to
prospective owners, members and guests.
Ensures proper timekeeping, including clocking in and out
procedures and attendance.
Operates general office machinery, i.e., computer, copy machine,
fax machine, 10-key.
Adheres to Company and federal guidelines as they relate to the
Do Not Call list.
Adheres to Company and federal guidelines as they relate to
Consent to Call.
Completes all required Company trainings and compliance courses
Adheres to Company standards and maintains compliance with all
policies and procedures.
- Performs other related duties as assigned.
- High School Diploma or equivalent.
- This position does not include any supervisory
LICENSE & CERTIFICATIONS
- Timeshare Representative License.
SKILLS & ABILITIES
This position requires the capability to understand and follow
both oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers.
Specific skills and abilities include, but are not limited to
Ability to type a minimum of 35 words per minute.
Computer proficiency in Microsoft Word, Excel and Outlook.
Exceptional organizational skills.
Excellent customer service skills.
Proficient in time management; the ability to organize and
manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate
Able to establish and maintain a cooperative working
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one
task to another of a different nature, with impending deadlines
and/or established timeframes.
Performs well with frequent interruptions and/or
- Basic math skills.
Keywords: Diamond Resorts Corporation, Las Vegas , NMC Qualifications Specialist, Other , Las Vegas, Nevada
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