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Customer Onboarding Specialist

Company: International Market Centers
Location: Las Vegas
Posted on: May 3, 2021

Job Description:

THE COMPANY

Juniper by IMC is a fully integrated B2B commerce solution with a single central data management tool at its core, allowing sellers to seamlessly manage their wholesale business from end-to-end. Juniper offers a sales automation and commerce platform combined with a B2B e-commerce marketplace (JuniperMarket) that together empower sales teams, streamline product data management, and deliver real-time visibility across sales channels - driving business efficiency and growth. For more information about Juniper, visit www.JuniperCommerce.com.

Juniper is powered by International Market Centers (IMC), the world's largest owner and operator of premier wholesale furniture, gift, home decor and apparel showrooms with more than 20 million square feet of space in High Point, N.C., Las Vegas and Atlanta. With the launch of the Juniper, IMC now provides the only omnichannel platform that seamlessly connects physical and digital wholesale commerce for the industries we serve. For more information, visit www.imcenters.com. IMC is a Blackstone and Fireside Investments portfolio company.

POSITION SUMMARY

Day-in-the-life:

* Coordinate with sales teams to ensure customer's successful implementation * Collaborate with customers to create onboarding plan * Execute onboarding plan to ensure customer is fully trained within 30 days * Ability to communicate technical information, both verbal and written, to a wide range of end-users * Help customers with any questions or issues they may have during the 30 day training period * Record training meetings for record keeping and to generate resources for customer * Resolve any road blocks or potential issues that can prevent customers from being trained, or solution from being implemented * Hand client off to support once training is completed * Other related duties as appropriate and required

FINANCIAL RESPONSIBILITIES

POSITION RESPONSIBILITIES

QUALIFICATIONS

* Successful track record in implementing SaaS solutions to Enterprise and Mid-Market organizations * Strong project management and organizational skills * Superior written and verbal communication skills * Strong understanding of SaaS Technology & ability to solve customer challenges * Ability to adapt to unique customer challenges and implementation needs * Bachelor's degree preferred * Excellent skills with Microsoft Office, especially Excel * Experience with conducting meetings and training sessions over the phone, in person, and using virtual meeting tools like Zoom, GoTo Meeting, etc

PERSONAL CHARACTERISTICS

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with Federal and State Equal Employment Laws.

Keywords: International Market Centers, Las Vegas , Customer Onboarding Specialist, Other , Las Vegas, Nevada

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