Assist with the overall operation and management of the
Housekeeping department. Take full responsibility for the
department in the absence of the Director.
Assist with analysis of departmental issues and recommends
courses of action to improve and/or enhance the overall department.
Assist with controlling of inventory and payroll expenses as well
as P/L analysis.
Counsel associates to include completion and administering of
written performance appraisals. Ensure that all standards of
cleanliness and maintenance are consistently met throughout the
department by all associates. Administer discipline as needed and
ensures disciplinary procedures are followed. Assist with the
screening and selection of new staff.
Participate in the promotion of safety and security in assigned
areas. Promote excellent guest/associate relationships by reacting
promptly, efficiently and courteously to all guest and associate
Attend all required Housekeeping Department and other meetings.
Perform other duties and special projects as assigned.
Minimum of 5 years of management experience is required. A
minimum of 3 years of housekeeping operations in a luxury hotel
environment is preferred. Knowledge of the following areas is a
plus: culinary union contract, front office operations, and the
Must demonstrate the ability to lead, guide, direct, develop,
and motivate people at all levels. Must be able to engage and lead
a diverse workforce. Strong written and verbal skills are required.
Excellent interpersonal, customer service, organizational, team
building, and problem solving skills are required.
Must possess strong people skills with ability to problem solve
through listening and responding to the needs of team members.
Knowledge of computers and typing skills are essential.