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Box Office Ticket Agent - Bally's Las Vegas

Company: Caesars Entertainment
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

JOB SUMMARY: A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guests questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external. This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rdparty ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services, Marketing, Special Events, Public Relations, and Sales departments. A ticket seller will work based on business demands and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and the general public. ESSENTIAL JOB FUNCTIONS: Proficient with the ticketing system Process show ticket transactions for guests Promoting and suggesting Cross Property shows and attractions Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards Assist guests with questions about the city and Caesars Entertainment properties Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests show needs and exceeding guest expectation Qualifications: QUALIFICATIONS: PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Lifting, up to 30 lbs. Lifting and Setting up stanchions as needed. Will stand, walk, climb/balance, stoop/kneel/crouch/crawl The noise level occasionally will be very loud Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainments employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Keywords: Caesars Entertainment, Las Vegas , Box Office Ticket Agent - Bally's Las Vegas, Other , Las Vegas, Nevada

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