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Customer Service

Company: Interior Logic Group Property Services
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Interior Logic Group - Property Services,formerly known asCriterionBrock, a leading supplier of flooring to the multi-family housing industry, is looking to add a talented Customer Service Coordinator to their team. Position Summary This position plays a central role in customer communication and order entry, while supporting other roles by gathering and organizing information to resolve internal and external customer service issues. This position is highly dedicated to customer satisfaction and support. Duties and Responsibilities Order entry accuracy & thoroughness; receiving orders by phone, fax, web and online ordering systems, efficiently transferring information to create work orders for warehouse and installation duties. Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach. Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns. Maintains excellent internal customer service through timely response and effective communication with sales, billing, payroll and other departments beyond the branch office. Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams. Reconciles completed work orders for billing department in preparation for invoicing. Reviews installation payroll for accuracy and completeness and prepare files for Payroll department according to deadlines. Performs research to aid sales in resolving questions related to customer or job history, product shortages, and other account related information. Supports team with problem resolution by collecting and organizing information, updating records to ensure accuracy, and other special projects or office work as needed. Required Qualifications 2-5 years general office, data entry and customer service or scheduling experience Dependable, detail oriented, effective multitasking, positive attitude and professional communication skills Experience operating a computer and phones in high-volume environment; proficiency in MS Office & Word Demonstrated analytical and problem-solving skills Preferred Qualifications Business or related degree Some knowledge of the flooring or multi-family housing industry helpful This is a full time, benefited position and includes 401(k) with match, medical, dental, vision, life, LTD and more.

Keywords: Interior Logic Group Property Services, Las Vegas , Customer Service, Other , Las Vegas, Nevada

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