We don't train our people to be nice... We simply hire
We are looking for the brightest and the best to join
Are you under challenged in your current position? Are you
looking for a career in a high paced complex clinical
Three major benefits offered by Cure 4 The Kids
- 40-hour work week, no nights or weekends
- One of the most competitive compensation and comprehensive
benefit packages in the field of healthcare
- A state-of-the-art clinical and administrative environment
located at 215 and Town Center, Summerlin on the Roseman University
Cure 4 The Kids Foundation was voted #4on the list of
Best Non-Profits to Work For in The U.S.
What it takes to be part of our team
Are you an exceptional Telephone Concierge who thrives on
excellence and exceptional client satisfaction? Are you accountable
for your part in creating the customer experience? If you possess
these two qualities, and are open to being trained and developed,
you may be a good fit for our team.
Are you dedicated to being part of an exceptional team and can
you be counted upon to do the right thing for our patients, their
families and your fellow team members when we need it most?
We are seeking one Patient Services Coordinator who absolutely
thrives on being part of an accountable team. Can you dedicate
yourself to being part of a team serving the needs of children and
their families? Do you bring the highest standards of integrity and
professionalism to your team? Do you thrive in an environment where
you are valued and appreciated for who you are, how hard you work
and for that something special you bring to the teams you choose to
work with? Are you looking for an organization that offers
competitive compensation and one of the broadest and most
comprehensive benefit packages available in the field of
Can you flourish in a center of excellence with a team that
embodies the following accountability creed?
Important/Critical to the interview process to be
considered for our team:
The following Accountability Creed is a crucial part of
our culture and interview process. We consider our initial
interactions as a mutual interview. Are you right for us and are we
right for you. Be prepared to speak about how you feel about being
part of a culture that embodies this creed. If in the initial phone
interview, when you are asked to share your thoughts about the
Accountability Creed, if you are unclear or do not recall reading
it, you will not proceed in the interview process.
The Cure 4 The Kids FoundationAccountability
We are reliable, trustworthy and act with
- We stand ready to be counted upon to do the right thing for the
health and highest interest of our patients, our team and for the
- We own and are responsible for our actions and outcomes.
- We take responsibility for our own work and efforts and do not
assign cause or blame toward others for the results we are
- We hold ourselves accountable for the Patient Experience. We
are answerable as individuals and team members for all interactions
our patients have with our organization, we are in charge of
patient perceptions, across the continuum of care we provide.
We are transparent and open in our communication both
individually and as a team.
- We are open and respectful in our communication. We do not
speak poorly of others and bring our challenges and grievances
openly to our team and manager.
We are responsible for doing our part for patient
outcomes through continuous quality improvement and service
- We are focused on personal, professional and clinical
excellence and improving our skills and awareness as a contributing
team member. We are open to feedback and training to improve
ourselves and the organization.
If you said yes to all of these questions and feel you can add
to our culture, please keep reading
This is a role that requires a multi-disciplinary team approach
to solving problems and patient challenges. "That's not my job" or
"someone else can do it" is not in our team vocabulary because we
are here to be of support to each other. The primary goal is to
bring the patient care and experience for our area's children.
The Telephone Concierge is a liaison between the patients/parents
and the healthcare system/facility. They are responsible for the
day-to-day operations and customer service relations organization
wide, including; answering the phones quickly in a warm, welcoming,
and professional manner, taking detailed phone messages, and
transferring calls properly. The Telephone Concierge will also be
checking the general voice mailbox multiple times throughout the
day and returning calls to parents/patients. The Telephone
Concierge is responsible for the coordination of services required
to get patients through our facility in an efficient manner.
The purpose of the Telephone Concierge is to act as an
Ambassador for the organization. The Telephone Concierge is often
the first person our patients/parents will interact with during
times of stress via a phone call, and as such it is imperative that
the incumbent understands how to interact professionally to work
towards getting patient care needs met. The incumbent also needs to
understand the manner in which it is expected that they comport
themselves while getting the job done. All actions and behaviors of
the Telephone Concierge must positively reflect what the
organization stands for and they must be able to communicate this
well to all of our constituents.
This position must hold the highest of professional standards in
customer service and demonstrate exceptional phone etiquette at all
times. When not on the phone the incumbent will also work on
consistently and accurately completing complex patient appointment
scheduling to include infusion and procedures. The Telephone
Concierge will also participate in the collection of Patient
ESSENTIAL DUTIES AND RESPONSIBILITIES
Telephone Concierge duties typically include but are not limited
to the following:
a) Complex patient appointment scheduling; including infusion
and procedure schedules.
b) Quickly and professionally, answer telephones: taking complete
and accurate messages per organizational guidelines, and /or
transferring and routing calls properly.
c) Reviewing after hours phone log/voice mailbox on a regular basis
several times throughout the day; including seeing that all
messages are addressed and parents/patients are notified of any
d) Maintaining a friendly and helpful environment for all patients
and parents by demonstrating the highest of customer service
e) Participating with the collection of Patient Satisfaction
Surveys, and continually working towards improved patient/parent
f) Rapid Response involvement as assigned.
g) Keeping the front office/waiting room clean and organized in
conjunction with Patient Services Coordinators.
h) Updating and filing patient medical records, both electronic and
i) Handling correspondence, including incoming faxes and
j) Notifying providers if patients are late, schedule and
and infusions as needed.
k) Locating and scanning documents as required.
l) Calling to confirm next day appointments.
m) Allscripts/EHR navigation in order to provide outstanding
customer services to parents/patients via the phone or face-to-face
while in the waiting room.
n) Following all required Infection Control initiatives by
maintaining a clean and safe working environment.
o) Maintaining proper personnel conduct and confidentiality of
patients, staff and physician information.
p) Assisting with training of new staff on scheduling,
professionalism, message taking, and customer service excellence
per organizational expectations and performing other administrative
duties as directed.
q) Assisting Patient Services Coordinators when available.
EDUCATION and/or EXPERIENCE: Must have at a
minimum a high school diploma or equivalent, some college
experience is preferred.
Knowledge, Skills, and Abilities:
- Position requires the ability to understand and follow oral and
written instructions generally acquired through a high school
- Age specific competencies required in a pediatric setting.
- Able to document and communicate pertinent information
effectively, accurately and timely.
- Ability to establish and maintain effective working
relationships with patients and clinic staff to ensure a positive
Physical and Sensory Requirements (with or without the
Aid of Mechanical Devices): Walking, reaching, bending,
lifting, grasping, pushing, pulling, fine hand coordination;
ability to read and write; ability to understand and follow written
and oral instruction and directions; ability to communicate with
personnel, and consultants; and must have the ability to remain
calm under emergency and stressful situations and when handling
LANGUAGE SKILLS: Bilingual, Spanish speaking
Cure 4 The Kids Foundation was organized in April 2007 solely
for charitable, educational, and scientific purposes to address the
specialized health care needs of children in Nevada and the
surrounding region; more specifically to encourage and support
clinical research and the application of that research seeking to
control, cure, and prevent all types of childhood diseases.
Our vision is to be the community leader in advancing the treatment
and prevention of catastrophic diseases in children.
This vision will be achieved through pursuing the best possible
patient outcomes by developing a reliable, efficient, and
responsible team that has the capability of meeting the individual
needs of "this" patient while continually improving care for the
To advance cures and means of prevention for pediatric catastrophic
diseases through research and treatment, while providing access to
quality medical care for the uninsured, underinsured, and medically
indigent children of Nevada with complex medical issues, through
the charity care plan, education, research, and advocacy.
Consistent with the vision of our founders, that no child be
deprived of care based on a family's inability to pay for
It is not unusual for children with cancer and other complex
medical conditions from Nevada and the surrounding region to travel
hundreds of miles, seeking appropriate care and access to the
latest treatment protocols and clinical trials. However, the most
vulnerable of children diagnosed with complex medical issues such
as cancer; the uninsured, under insured and medically indigent are
often excluded from this opportunity due to their lack of medical
coverage and/or the finances required to appropriately treat these
childhood conditions. It is not only our policy that no child will
be denied care at our clinic for financial reasons; it is our
Unfortunately, the limited access to care in Nevada has become
exceedingly more complicated by the current economic status of our
region. Unemployment rates have led to alarming increases in
uninsured and medically indigent children; children who are
fighting for their lives... children whose lives depend on our
ability to continue to provide care in spite of the economic