Dual Technology Advisor I

Company: Patterson Companies, Inc.
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Observe and evaluate current customer business practices, analyze the respective system capabilities, and make strategic recommendations to the customer about the integration of their current practice with the respective system capabilities. Perform instructor led trainings on products at customers site and local branch.Essential Functions:Responsible for the software conversion and implementation process for new and existing customers with Practice Management and CAD/CAM products.Demonstrates expertise in technical translation, listening and oral communication skills.Perform a system analysis, including consultation with current users to determine the hardware, software and/or system function specifications for the customer for Practice Management and clinical CAD/CAM products.Assist the customer with designing a software and product solution and business/clinical flow that will suit their needs. Recommend improvements and upgrades as appropriate.Act as an ongoing advisor to PDSI customers regarding their technology structure and software packages for Practice Management and CAD/CAM.Perform various educational technology demonstrations.Prepare and deliver instructor-led training sessions at customer site and branch on Patterson softwares, digital products and CAD/CAM softwares and products to include, but not limited to: Eaglesoft, CAESY Cloud, Sidexis Imaging, Digital Intraoral & Extraoral products, Dentsply Sirona CEREC, 3Shape Trios, Planmeca PlanCAD, 3D printing, etc.Install and troubleshoot software, hardware, and digital components with assistance from technical support.Collaborate with the PTC to resolve software and product issues as necessary for Practice Management and CAD/CAM.Coordinate, participate in, and support meetings and activities, (technology events and marketing activities), as requested by the General Manager, Region President, or Corporate Office.Professionally represent Patterson Companies to branch customers and potential customers, in accordance with company policies and procedures.Prepare, coordinate and conduct User Group Meetings/Release Parties/CAD/CAM Study Clubs.Completes all administrative and technical duties (i.e; expense accounts, feedback, reports for pre and post training, etc.) within compliance procedures and policies.Performs other duties as assigned.Other Duties:Ability to remote into customers CAD/CAM acquisition units to help analyze any issues.Assist in or facilitate the training and integration of CAD/CAM and Sirona 3D for implant planning and CEREC Guide 2.Deliver CEREC Ortho certification as needed.Prepare and deliver instructor-led trainings for clinical team (assistants) on CAD/CAM and associated products.Establish comprehensive plan to promote retention of CAD/CAM systems, monitor customer satisfaction and build a loyalty base for CAD/CAM and associated products. (i.e. CAD/CAM specific customer surveys, newsletters, personal follow up phone calls and emails).Minimum Qualifications:3+ years of experience in the dental field.Dental assisting, or dental hygiene experience is highly preferred.CAD/CAM knowledge is highly recommended.Additional dental office administrative experience is recommended.Travel is required for the Technology Advisor role.Valid drivers license and clean driving recordPreferred Qualifications:Specific training in the use of technology related products.Extensive knowledge of CAD/CAM and associated products.Excellent presentation skills, including to large groups.Outstanding problem-solving skills.Ability to work and contribute to a team environment.Self-starter who can work independently.Excellent communication skills, both oral and written.Demonstrates strong leadership skills, completing tasks in a timely manner with little supervision while guiding individuals toward task accomplishment.Strong user knowledge of MS Windows.Strong working knowledge of at least one clinical software application and CAD/CAM software (preferable Eaglesoft)Prior experience in the use of and training of technology related dental products and equipment.Knowledge of dental industry and general practices.Core Competencies:Takes ActionInstills TrustDrives ResultsEffective Decision-MakingCustomer-CentricBuilds PartnershipsPersonal DevelopmentContinuous ImprovementWorking Conditions:Physical Demands:Liftingor carrying up to 25 pounds on a regular basis.Sitting/Standing up to 8 hours per day.Environment Factors:Operating a computer or other device.Position involves frequent communication with others and requires ability to understand and effectively exchange accurate information.Requires frequent review of training materials.Travel:This position requires moderate travel (50%) in a local area.Benefits:We provide competitive benefits, unique incentive programs and rewards for all eligible employees. Please click herefor an overview of benefits offered.An Equal Opportunity EmployerAs a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.

Keywords: Patterson Companies, Inc., Las Vegas , Dual Technology Advisor I, Other , Las Vegas, Nevada