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Membership Call Auditor - QA for Inside Sales Team

Company: LegalMatch
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Job Description Responsibilities: Membership Call Auditor is responsible for auditing Membership phone conversations to achieve high customer satisfaction and compliance. The Auditor leverages their experience and knowledge in partnership with organization and communication to effectively provide feedback on Membership conversations. What you'll do: Perform call monitoring and assessments for Membership outbound contacts Provide regular feedback on observations to Membership Leadership team to allow for coaching Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards as well as 5-star service standards. Maintains overall objectivity in supporting consistent and superior customer service Serve as a subject manner expert and make process recommendations Review Membership call documentation processes and provide feedback Responsible for driving accuracy and quality assurance, compliance to all established policies and procedures, and sound documentation for all activities Track trends and make recommendations to improve overall experiences Qualifications Fluency of Membership position with a history of excellent performance in Sales Ability to work independently as well as collaborating with multiple team players Ability to clearly communicate written/verbal and provide feedback Technical proficiency in all existing Care Advocate systems Flexibility to meet the changing demands of the business Previous Call Auditing/quality Assurance experience 1-3 years Sales/Training experience strongly preferred An unwavering positivity and compassion for our Membership Recruiting Managers APPLY TODAY FOR IMMEDIATE CONSIDERATION Company Description LegalMatch offers a dynamic yet casual and fun work environment. We recognize that our employees are the key to our future, so LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and be part of a high-energy, vibrant working environment with extremely accomplished people. LegalMatch has a generous benefits plan including Health, Dental, Vision, EAP, short & long term disability insurance. We offer three weeks time off paid annually, two weeks vacation and one week sick. Join the most successful online Legal Service in the fastest growing Industry

Keywords: LegalMatch, Las Vegas , Membership Call Auditor - QA for Inside Sales Team, Other , Las Vegas, Nevada

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