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Poker Room Manager

Company: Westgate Resorts
Location: Las Vegas
Posted on: June 13, 2021

Job Description:

Job Description

General Summary Of Duties:

Manages, directs, schedules and supervise the poker room operations. Implements and administers Poker Room policies and procedures established by the Casino Operations management. Seeks to drive business to the Poker Room, making it welcoming and guest service orientated. Supervise employees to accomplish customer service and satisfaction goals. Be competent in working all positions in order to train and assist with problem solving. Insure transactions are done correctly to safeguard Westgate assets. Complete all shift paperwork. Insure compliance with gaming regulations. Analyze facts in disputes to determine solutions within guidelines for guest satisfaction.

Role and Responsibilities: (Includes but is not limited to the following)

  1. Supervise and protect all games, ensuring all rules and regulations are being followed.

  2. Administer department policies and transactions accurately, correctly and timely.

  3. Verify all paperwork pertinent to the job.

  4. Respond to guest and team member inquiries professionally and timely. Provide guest satisfaction at all times.

  5. Supervise (and counsel when appropriate) employees to accomplish superior customer service and satisfaction.

  6. Review, analyze and report all Poker Room financial reports and budgets for accuracy and timely reporting.

  7. Communicate and consult with the Vice President of Casino Operations in ways to stimulate business levels and increase head count.

  8. Suggest, create and implement marketing promotions, including providing analytical feedback to the Vice President of Casino Operations.

This position is not limited to just these duties listed in this job description. Duties and responsibilities can be changed, reduced or deleted by management to meet business needs.

Keywords: Westgate Resorts, Las Vegas , Poker Room Manager, Other , Las Vegas, Nevada

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