Poker Room Manager
Company: Westgate Resorts
Location: Las Vegas
Posted on: June 13, 2021
General Summary Of Duties:
Manages, directs, schedules and supervise the poker room
operations. Implements and administers Poker Room policies and
procedures established by the Casino Operations management. Seeks
to drive business to the Poker Room, making it welcoming and guest
service orientated. Supervise employees to accomplish customer
service and satisfaction goals. Be competent in working all
positions in order to train and assist with problem solving. Insure
transactions are done correctly to safeguard Westgate assets.
Complete all shift paperwork. Insure compliance with gaming
regulations. Analyze facts in disputes to determine solutions
within guidelines for guest satisfaction.
Role and Responsibilities: (Includes but is not limited to the
Supervise and protect all games, ensuring all rules and
regulations are being followed.
Administer department policies and transactions accurately,
correctly and timely.
Verify all paperwork pertinent to the job.
Respond to guest and team member inquiries professionally and
timely. Provide guest satisfaction at all times.
Supervise (and counsel when appropriate) employees to accomplish
superior customer service and satisfaction.
Review, analyze and report all Poker Room financial reports and
budgets for accuracy and timely reporting.
Communicate and consult with the Vice President of Casino
Operations in ways to stimulate business levels and increase head
- Suggest, create and implement marketing promotions, including
providing analytical feedback to the Vice President of Casino
This position is not limited to just these duties listed in this
job description. Duties and responsibilities can be changed,
reduced or deleted by management to meet business needs.
Keywords: Westgate Resorts, Las Vegas , Poker Room Manager, Other , Las Vegas, Nevada
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