Assistant Housekeeping Suprv. - $13.00

Job Summary

This position is responsible for cleaning guest rooms and bath in accordance with company standards for quality, cleanliness, guest satisfaction and safety and security; assisting with the supervision of the housekeeping and laundry departments; and acting as housekeeping supervisor in absence of department supervisor or manager.

Education & Experience

MINIMUM EDUCATION:

• High-school diploma or GED preferred.

MINIMUM EXPERIENCE:

• Previous commercial cleaning experience required.
• Previous supervisory experience preferred.

Physical Requirements

• Capable of working in a fast paced environment and in stressful situations.
• Must be able to walk and stand for long periods of time.
• Must be flexible in hours/days.
• Must be able to periodically kneel and reach.
• Must be able to push and/or pull to include when using a cart to carry linens, trash, etc.

General Requirements

Guest Satisfaction

• Announce presence and enter guest rooms in accordance with standards and procedures.
• Smile, acknowledge and greet guest in rooms and/or in passing in hallways and other public areas.
• Respond to guests request for additional supplies such as extra towels, iron board, etc.

Teamwork

• Be available to work a varied schedule of hours worked and days off.
• Assist other employees in various assignments such as cleaning, stocking supplies or assisting in laundry.
• Accept other duties as assigned by supervisor or management.

Safety and Security

• Perform work duties in accordance with safety and security policies and procedures.
• Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Pathogens and other applicable state and local regulations.
• Report and store lost and found items in accordance with hotel procedures.
• Obtain any locally required certifications.

Fundamental Requirements

• Assist housekeeping supervisor with preparing work schedules and direct staff to adhere to schedules. Make adjustments to schedules as needed to meet business demands.
• Assist with the training of room attendants and laundry attendants.
• Assist housekeeping supervisor with administrative duties such as productivity measurement (e.g., MPR reports), room status, room inspections, room work orders, and taking inventory of supplies.
• Advise housekeeping supervisor with regard to poor performance and improper employee behavior that may require counseling or discipline.
• Act as manager on duty for department in absence of housekeeping supervisor.
• Stock supply cart and use the amount of supplies in accordance with standards.
• Clean a guest room, which include but is not limited to stripping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming.
• Clean guest baths, which includes but is not limited to cleaning bath fixtures, commodes, floors, walls and mirrors.
• Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards.
• Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control or replacing light bulbs. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures.
• Inspect rooms and baths to assure quality standards have been achieved.
• After cleaning each room and bath, report room status to front desk in accordance with hotel procedures.
• Achieve productivity and quality standards for cleaning rooms and baths.
• After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedures.